• Assessed the utilization and optimization of Microsoft Defender products, Intune, Purview, M365 and Entra ID• Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.• Assisted senior engineers in understanding customer usage of Azure and SSO as a federated identity provider for internal and External ID strategies.• Demonstrated a working knowledge of CIS Benchmarks and the… Show more • Assessed the utilization and optimization of Microsoft Defender products, Intune, Purview, M365 and Entra ID• Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.• Assisted senior engineers in understanding customer usage of Azure and SSO as a federated identity provider for internal and External ID strategies.• Demonstrated a working knowledge of CIS Benchmarks and the applicable levels for license variation.• Applied Center for Internet Security (CIS) benchmarks to verify performance of ongoing security measures.• Collaborated with Data Privacy and Compliance departments regarding data security.• Supported security monitoring, protection, and delivery of security services for the organization and its customers.• Assessed systems, processes, and projects against compliance requirements, control objectives, and security best practices.• Consulted with internal and external technical staff and project teams throughout project cycles.• Reported status on activities, issues, and projects to senior staff/management.• Proposed new standards, tools, policies, and procedures to enhance security, compliance, and risk management activities.• Collaborated with IT teams and security colleagues to ensure audit readiness and preparedness for internal and external audits.• Performed gap analysis on controls, processes, systems, and recommended solutions.• Maintained data confidentiality and ensured compliance with regulatory requirements (HIPAA, FERPA, PCI, etc.).• Met security audit mandates, standards, and requirements for ISO 27001, NIST 800-171, and CMMC 2.0 Show less

● Provide guidance and support Azure IAM using MFA, Conditional Access, and Identity Protection ● Support ADFS authentication and authorization issues related to SSO by investigating, diagnosing, and resolving issues to ensure seamless user access.● Educate customers on enabling modern auth and blocking Legacy Authentication through Conditional Access, resulting in increased security and reduced risk of identity theft.● Resolve customer cases through in-depth troubleshooting using… Show more ● Provide guidance and support Azure IAM using MFA, Conditional Access, and Identity Protection ● Support ADFS authentication and authorization issues related to SSO by investigating, diagnosing, and resolving issues to ensure seamless user access.● Educate customers on enabling modern auth and blocking Legacy Authentication through Conditional Access, resulting in increased security and reduced risk of identity theft.● Resolve customer cases through in-depth troubleshooting using product tools, collaborations with other teams, and research to deliver swift and effective solutions.● Act as the primary point of contact for clients during the implementation and post-implementation phases, ensuring clear communication and prompt resolution of any issues.● Provided training and support to clients on cloud-based identity solutions, ensuring clients are well-equipped to manage their cloud-based identity solutions.● Assist clients in migrating on-prem workloads to Azure cloud, ensuring seamless migration without any loss of data or functionality.● Analyze and mitigate issues on SaaS Apps authentication/authorization protocols such SAML, OPENID and OAuth2.0 ● Respond and mitigate compromised accounts by collecting and analyzing logs with Identity Protection and Defender ● Aided in configuring and troubleshooting MFA for NPS configurations, ensuring effective management of authentication processes.● Conduct log analysis with the use of Azure AD sign-in and audit logs for identity and security related issues, ensuring swift identification and resolution of any security incidents. Show less

● Communicate daily with customers and vendors to resolve escalated tickets from tier 1 and 2. ● Routine travel to client sites to troubleshoot/configure workstations, laptops, routers, firewalls (SonicWALL), and peripherals.● Utilize Office 365 Management for mailbox creation, buying and implementing licenses, configured rules for phishing attempts, blocking external emails. ● Configure VPN Site to Site and Point to Site connectivity, troubleshooting and configuration (Cisco… Show more ● Communicate daily with customers and vendors to resolve escalated tickets from tier 1 and 2. ● Routine travel to client sites to troubleshoot/configure workstations, laptops, routers, firewalls (SonicWALL), and peripherals.● Utilize Office 365 Management for mailbox creation, buying and implementing licenses, configured rules for phishing attempts, blocking external emails. ● Configure VPN Site to Site and Point to Site connectivity, troubleshooting and configuration (Cisco, SonicWall, Azure)● Manage Hyper-V, and VMware servers along with setting up virtual environments on users Mac or Windows machines● Manage Server backups utilizing Datto, Cloud Backup services and Windows Server backups to backup/restore files● Periodically create technical documentation and infrastructure diagrams.● Conduct monthly server maintenance by monitoring network performance (availability, utilization, throughput, and latency) using SolarWinds or Azure Monitoring for Azure clients.● Schedule updates for Wi-Fi software, firmware, and hardware.● Manage Azure AD clients through IAM, User/Group account creations, ● Ensure security and privacy controls are implemented and followed by clients.● Assess and develop remediation tactics for network outages for clients● Communicate with our client’s decision makers on new projects such as PC, and server deployments. ● Perform incident response and break-fix triage for issues related to a Servers, Storage, and Cloud Services.● Deploy agents to servers for Network Detection to run Internal/External vulnerability Scans● Onboard new tenants into Office 365● Deploy and monitor SentinelOne EDRs to client computers● Implement MFA through Azure, and DUO. Setup clients with Authy, Google Authenticator, or Microsoft Authenticator ● Review Risk Assessments and liability reports and provide recommendations for clients to decrease secure score. Show less

• Resolved issues surrounding computer hardware, software, network, and telecommunications systems.• Supported internal users with NGC systems, devices, and other general technical support. • Provided first level technical support to NGC end users for technology related issues.• Documented and submitted problem resolutions to the knowledge database.• Analyzed and resolved issues using experience and provided Knowledge Base.• Sent tickets to appropriate support groups if… Show more • Resolved issues surrounding computer hardware, software, network, and telecommunications systems.• Supported internal users with NGC systems, devices, and other general technical support. • Provided first level technical support to NGC end users for technology related issues.• Documented and submitted problem resolutions to the knowledge database.• Analyzed and resolved issues using experience and provided Knowledge Base.• Sent tickets to appropriate support groups if unable to resolve on own.• Utilized Microsoft System Center Computer Management console to remote in to employees'computer to have access to elevated administrator rights and assist with problems firsthand.• Assisted users with mobile devices: iPhone, iPad. Show less

• Provided excellent customer service to stop in clients• Answered phone calls • Successfully helped put together a Woman’s Clinic