Hakim Johnson Email and Phone Number

Desktop Support; Active Directory; Printing; Printers; Desk Phone; Microsoft Exchange; Microsoft Office;Deployment; Computer; Mobile Phone; iOS, Android, MDM, Ticketing System; VPN; Remote Support; Software; Hardware; Network

Managed Services; Desktop Support; Computer Hardware; Printing; Active Directory; Adobe; Networks; Microsoft Office; Migration Support; MDM; Mobile Support; Android; iOS; Remote Support; Deployment; Office 365; VPN; VMWare; AWS; Troubleshooting, Customer Service; ServiceNow; Ticketing System;

Support District School Tech Coordinators with testing software, hardware and virtual machines. Resolve local networking issues to deliver testing content for over 2 million students in 39 states. Manage bandwidth, access point overloads and issues with firewalls and content filters. Train on the download and administration of test content. Software runs on Google Admin, Windows 7, 10 and Server, as well as Mac.

Assign, replace and troubleshoot RSA Tokens.Execute and insure timely completion of requests according to SLA and assist in additional administrative responsibilities as assigned. The project is for Kaiser Permanente, which services over 100,000 employees worldwide.

Resolved Alarm.com and Honeywell Total Connect enabled alarm system malfunctionsServed as a technician over the phone to repair equipment failures on intrusion sensors, security panels, cellularmodules and POTS systems● Facilitated in the agent training process to minimize handle time, cost per customer and to increase one-callresolutions● Lowered company incurred costs by expansion of system enhancements paid for by the client

Interacted with residential and commercial customers, as well as retail electric providers face to face and by phone to sell products and to resolve issuesRecruit and conduct scheduled sales training with new and existing agentsMeet with clients via home or business to provide electrical solutionsManage sales teams throughout all deregulated territory including: Maryland, Illinois, Ohio and TexasStrategize with upper management to increase monthly sales

Mid – level Agent in Netflix’s fast paced, high call volume customer billing and technical support centerProvided direct supervisory support to level I customer service agentsDealt with complex transactions that included system billing errorsCollaborate with site Engineers to resolve device coding issuesHeld an open dialogue with upper and lower level staff to resolve issues

Over sighted sales and performance in a commission based retail environmentEffortlessly attained sales quotas by accurately identifying customer needsMade bank drops and was a key holder of the locationMade weekly audits of merchandise and resolved shipping issues

As a Sales Associate I provided above average customer service that resulted in high sales volumes and new accounts.