Incident Manager
CurrentSupport the 24x7x365 ongoing operations of Comcast’s cable and IP video services to ensure system availability and manage production incidents.• Utilize Splunk Enterprise and ELK (Elasticsearch, Logstash, Kibana) Stack to monitor the availability and performance of the end-to-end systems responsible for Comcast’s Content Delivery Networks (CDN)• Lead and assist in recovery of IP video assets and CDN outages and process actions on emergency bridges• Assist in change management process, reviewing content quality of change requests and ensure that all patches, changes, and security measures are deployed according to approved schedule• Perform risk assessments which identify threats to security of information, systems, revenue flow and computing assets.• Ensure that incident ticket communication and documentation is accurate, timely, clear, and conciseSupport the 24x7x365 ongoing operations of Comcast’s cable and IP video services to ensure system availability and manage production incidents. • Utilize Splunk Enterprise and ELK (Elasticsearch, Logstash, Kibana) Stack to monitor the availability and performance of the end-to-end systems responsible for Comcast’s Content Delivery Networks (CDN) • Lead and assist in recovery of IP video assets and CDN outages and process actions on emergency bridges • Assist in change management process, reviewing content quality of change requests and ensure that all patches, changes, and security measures are deployed according to approved schedule • Perform risk assessments which identify threats to security of information, systems, revenue flow and computing assets. • Ensure that incident ticket communication and documentation is accurate, timely, clear, and conciseSkills: Grafana · Elastic Stack (ELK) · Computer Network Operations · Incident Management · Splunk Enterprise
