William Troutman Email & Phone Number

Fresno, Ca, Us

Fresno, Ca, Us

Fresno, California, United States

* Solves problems for customers and provides solutions which involve marketing and selling Xfinity services/products, including internet, cable, home security, and cell phones.* Works in the busiest location nationwide, requiring quick thinking and multitasking to ensure the best customer experience and minimal wait times.* Specializes in marketing and selling Xfinity Mobile, Comcast's cell phone service.* Exceeds sales quotas every month, on average by 80 percent.* Consistently ranks number 1 in commissions in the California Central Valley region and top 20 nationwide.* Takes on the role of assistant manager whenever store manager is unavailable and assists in escalations, closing sales, and ensuring an efficient operation.

* Processed COVID labs for Fresno County Public Health, which consisted of identifying and logging reinfections, merging duplicate labs, flagging corrupted patient profiles, and flagging labs with incomplete information, utilizing Excel and CalREDIE to do so.* Worked on intricate cleanup projects including the recreation of labs under corrupted patient profiles and fixing cases which were improperly processed.* Operated as designated point of contact for other contractors during the weekends and whenever county supervisor was off.

* Collaborated with Fresno County officials in setting up equipment and providing support to voters in the 2022 Fresno County local election. * Assisted in overseeing the completion of relocating all divisions of the Fresno County Social Services into one building, totaling over 500 office setups.

Fresno, California, United States

* Simultaneously oversaw 2 separate shifts, consisting of teams of 35 to 46 associates (season-dependent) and 2 shift assistants. * Responsible for processing and dispatching 3,000 – 10,000 same day delivery packages within a 4-hour window while consistently maintaining 100 % on time dispatch.* Worked with Delivery Service Partners to ensure Amazon van drivers attempted all 50,000 – 80,000 packages dispatched for the day and to minimize the returns to station.* Provided updates on operation status to upper management and daily reports on key performance indicators, along with action plans to keep indicators at benchmark levels, which heavily involved the use of Microsoft Excel.* Excelled in fast-paced, deadline-driven environments, managing multiple tasks while maintaining attention to detail and quality.* Ensured compliance with safety regulations, quality standards, and company policies, leading to a safe and secure work environment.* Conducted performance evaluations, provided feedback, and identified training needs to foster professional growth and development within the team.* Wrote a program using R which automated the majority of manual work for a missing packages report, reducing completion time and allowing for more time to analyze findings.* Recognized for skills in data analysis and assigned as lead on key metrics including a metric on the number of packages marked missing by drivers.

Santa Barbara, California, United States

* Assisted Professor Peter Kuhn and PhD student Trevor Osaki in 2 labor market research projects.* Used R to run regressions on survey data of different discrimination scenarios between an employer and applicants of different ethnicities.* Studied and interpreted anti-discrimination legislation in different countries.* Analyzed historical job advertisements to determine when gender discrimination stopped relative to the passage of anti-discrimination legislation.* Expressed findings in reports.

Santa Barbara, California Area

* Privately tutored UC Santa Barbara students in upper division economics courses including econometrics, microeconomics, and macroeconomics* Developed individual coursework and study plans for each student

Bachelor'S Degree, Economics, Cumulative Gpa: 3.80 , Major Gpa: 3.88

Economics

- Academic Honors List