Hal Hearst Email & Phone Number

Burlington, Ma

As a part of Black Duck's newly formed Expert Services group, I work with customers and deliver billable professional services to design and implement Black Duck Solutions. I use my experience to design solutions, promote best practices and solve technical issues.

Burlington, Ma

Founding member of the Post-Sales Technical Account Management (TAM) group at Black Duck. The TAM's were essentially the post sales customer success agents responsible for increasing customer satisfaction and leading to subscription renewal. TAM maintained the technical relationship with customers. Initially, I focused on the North America region and assumed global leadership in Feb. of 2014. In the role, I created the first customer success management processes at Black Duck, hired and trained Technical Account Managers and acted as a Technical Account Manager for key accounts.

Burlington, Ma

Responsible for creation and delivery of professional services to Black Duck Software's customers. Manage a team of consultants and support sales staff in sales activities in multiple offices. Designed and delivered product implementation services and strategic consulting services. Was both a management and billing resource.

Waltham, Ma

Founded the Customer Support and Professional Services organizations at Black Duck software. Created the initial support plans and processes. Implemented a SalesForce.com to manage customer support cases. Created the first implementation and training services for Black Duck.

North Andover, Ma

Owner/Operator/Partner of a home-based collectible coin business. Primary sales channels were eBay (approximately 600-800 auctions/month), wholesale to dealers and direct to repeat customers. We prided ourselves on a strong customer service focus with 100% positive feedback score on eBay. I developed a Microsoft Access / Visual Basic system that automated the order fulfillment process and performed the Customer Relationship Management (CRM) functions of the company. Over the course of the business, we received over 13,000 positive feedbacks from eBay buyers.

Medford, Ma

Consulting Project Manager and Customer Support Program Manager. Responsible for all things customer focused including implementation services and customer support.

Chicago, Il

Application Consultant who provided SAP supply chain implementation services to customers. Areas of specialization within the SAP R/3 product line were Materials Management, Quality Management and Production Planning with an emphasis on Production Planning for the Process Industries (PP-PI) module. Also performed project management and customer management functions.

Chicago, Il

Management Consultant for Accenture's (formerly Andersen Consulting) Mainline Consulting Practice and a Pre-Sales Consultant for the America's Marketing Software Sales Division. My area of focus was supply chain consulting. Achieved APICS certification in Production and Inventory Management (CPIM) and Integrated Resource Management (CIRM)