Hal Zhao Email & Phone Number

Clinical Data Acquisition | Centralized Record Retrieval & Services

Sales/Growth Partnerships | Enrollment Platform Data Exchange

Supported and project managed firm consulting services and resources, with focus towards improving revenue cycle processes and medical coding practices within healthcare organizations and specialties.Created flow diagrams to assist client with visualizing details within current-state healthcare revenue cycle workflows. Presented key findings and recommended best practices towards achieving better future-state outcomes.Improved internal processes to further business intelligence, demonstrate compliance, and strengthen core competencies. Constructed dashboards to assist executive leaders visualize key performance metrics across deliverables. Developed training program on leveraging a centralized company workstream management tool. Built project roadmap to guide the company's transition towards an integrated software platform for enterprise resource planning and customer relationship management.

Madison, Wisconsin Area

Electronic Data Interchange (EDI): Designed, implemented, and supported software (interfaces) for Epic’s Electronic Medical Record (EMR) applications installed within healthcare organizations to exchange information with a variety of systems and entities.Facilitated communication for the EDI division over industry, policy, and vendor-led changes within electronic prescription information exchange workflows (healthcare pharmacy segment). Contributed process improvements and offered suggestions to benefit the division on staying proactive and keeping Epic as an EMR leader with responding to these changes.Managed projects for customers (including one international) installing the Epic EMR. Shared technical expertise and implementation best practices with clients, and supplied feedback internally on evolving data interoperability workflows. Supported healthcare organizations on the Epic EMR, including partner with leadership teams to achieve long-term information exchange goals and improve system security. Mentored colleagues on providing exceptional customer support to the Epic community.

Atlanta Metropolitan Area

Senior Capstone | January - May 2014Analyzed historical sales and services data for the Flooring Services Business, constructed consumer clusters and delivered tool to suggest optimal future retail prices, with focus on producing revenue maximizationOperations Internship | June - August 2013Targeted specific call-center and online drivers of customer concerns, benchmarked best-in-class industry interconnected retail consumer experiences, and suggested process and system improvement opportunities to elevate customer satisfaction while also reducing operational costs

Atlanta Metropolitan Area

Organized data findings and delivered summary reports to clients for construction and geo-technical services performed

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor Of Science (Bs), Industrial & Systems Engineering

Activities and Societies: Honors Program | ISYE Ambassadors | Study Abroad (France)