Hala Refaat Email & Phone Number

Giza, Eg

Cairo, Egypt

Responsible for development of integration plan to create complete knowledge management system based on innovative web-based architecture. Performed needs analysis internally and for clients so that knowledge base could be used to formulate plans for development and enhance specific business areas. Surveyed existing HR, Inventory Management and ERP to establish knowledge base.• Earned customer funding through preparing technical and plain-English presentations illustrating potential of these technologies to improve productivity and quality.• Integrated systems into existing infrastructure including Windows NT Server, Power Builder, Informix, Microsoft Exchange, and Internet Information Server with legacy systems intact.• Networking Essentials• Preparing presentations using power point for pre-sales purposes.• Running demos.• Capability of analysis several industrial processes.• Capabilities of design business flows.• The know-how of executing the implementation phases according to the natural of the client work flow & work process.• Preparing several documents and charts to help the end user during the implementation phases by Arabic, English or both.• Preparing procedures for using the package by Arabic or English or both.• Quick learner, consistently keeping current with new technologies.• Fluent in English, Arabic and good German• The experience of dealing with customers for support and sales purposes.

Senior member of team assigned to perform design upgrades and maintenance on distributed, real-time tactical software for various manufacturing and commercial companies.• Preparation of Software Requirements Specification (SRS) and Software Design Document (SDD). Updated SRS by detecting and resolving discrepancies either by correcting documentation or by ordering program changes. Diagramed program data flow and control logic for SDD.• Monitoring and assisting in software development.

Current responsibilities• Business Analysis• Agile Expert• Scrum Master and Product Owner• Business Process Enhancement• Microsoft Sharepoint• BPMN 2.0 Usage• UML Experience• Change Management strategy & implementation• Business Process Reengineering design and implementation• ERP Implementation & Advice• CRM Implementation• Information Technology design

Managing the projects and supervising +15 business consultants following Microsoft implementation methodology to achieve company targets. Having multiple area of experience makes it an easy mission to manage the project with different business needs. Also supervising sales team is an asset, which gives the department a complete vision on project from the start.Current responsibilities• Presales activities (running demos, writing RFPs, writing proposals)• Training• Working as a solution architect• Clients/Prospects visits follow up• Supervising implementation reports• Handling staff online & offline

Responsible for presales activities, managing product updates, marketing issues, solution building and product surveys. Utilize RDBMS, data analysis capabilities. Perform system administration, software integrations and set up the implementation methodology. Principal Accountabilities• Integrated Web-based commercial off-the-shelf products and process automation software into database applications.• Justify the total cost of ownership to customers• Attended trade shows and on-site meetings to provide technology presentations and explain alternate solutions to potential customers.• Technical Support for products, Translation and Presales support.• Connectivity to ERP Package using Crystal Reports, VB, Ms Access.• Developing solution using Visiwatch a network management solution to monitor application performance over the LAN/Internet/Intranet.• Integration between various applications using a web based application.• CRM application Pivotal Customization and implementation• Barcode solution developing using Visibar, Vb,Ms Access.• Presales activities (running demos, solution architect)• Project management process starting from selling step to supervise the multi-platforms and other information and communications systems• Maintaining a strategic interest in the direction towards development of customer service.Activities:• Presales activities• Internal Projects Analysis• Software Systems Analysis & System Design• Business Process Analysis & Redesign• Projects Pilot Conversion & Testing Procedures• Implementation Services for all the company products.

Performed wide-ranging on-site duties to develop, configure, support, integrate and maintain systems. Managed projects and worked hands-on within teams to provide solutions that satisfied stringent client needs. Oversaw configuration builds and installation procedures for custom applications.• Installed Power builder application / Sybase Database running on Windows NT Server Configured and implemented to coexist with other client applications including Informix application on Unix platform.• Provided windows connectivity to Unix server.

Bachelor Of Commerce - Bcom, Accounting

Bachelor'S Degree, Accounting And Business/Management, Very Good

Bachelor, Accounting Department

Certificate, System Analysis & Design

Certificate, Windows Nt Server & Workstation