Haley Kozuszek Email & Phone Number

Working directly with users and developers to communicate application issues across multiple systems. Provide timely updates via Spice Works Support Tickets, process training to users as needed, and identify potential system bugs. Participate in daily SCRUM meetings across multiple Products, Bi weekly Sprint Plannings, and knowledge of current backlog to provide updates to users.

Dayton, Ohio

Test and QA sprint backlog items for product owner

Dayton, Ohio

*Provide onsite help with our CRM to Recruiters and Account Managers.*Train recruiters on any operational changes that take place within our CRM system.* Work closely with recruiters and CRM team to add value and speed to how we conduct business.* Project Management with our Transformation Team when implementing new processes within our CRM.* Run testing and Demos prior to releasing new processes. * Support VP and Recruiting Managers by providing Power BI Data on daily/weekly basis on recruiter and team performance with measurable metrics .* Work side by side with Learning and Development to train new hires.* Stay in constant communication with other Ops Leaders at two other branch locations in order to make sure everyone is on the same level with issues or changes.* We have a lot of fun, we work hard together but its enjoyable to work alongside the people I work with*Love what you do, do what you love.

Dayton, Ohio Area

* Worked side by side with Account Manager to provide top notch candidates to fill open positions in the health care industry.* Screened Profiles for accuracy and made sure they met all the accounts listed needs.*Worked with recruiters to present their candidates in the best possible way.*Helped maintain account relationships by having open and frequent communication to make sure we were providing excellent costumer service and meeting all their expectations. * Created a partnership with Account Manager that allowed us to have fun at work while simultaneously doing great work together. (I still have my desk near Brian, he's the best!)

Report directly to the Branch Manager and performs the duties of a Teller. Assists new and existing clients with account transactions and uncovers sales opportunities. Act as a resource in identifying and resolving client servicing issues, serves as primary troubleshooter for complex problems and client service needs, enhances client relationships by providing distinctive quality service, look for sales opportunities by uncovering financial needs and help observe and provide coaching to Tellers to enhance referrals and operational effectiveness. Responsible for day to day Teller scheduling, staffing issues and branch compliance with regulatory, security, and internal audit controls. Also responsible for training and on-boarding new Tellers.

Dayton, Ohio Area

Responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Required to be fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit, discussing and accepting credit applications, provide leadership, training and support to less experienced New Account Representatives and other branch staff members.

Dublin, Ohio

Call Center Representative at inbound call center for customer service related questions and level two technical support to resolve issues with wireless devices.

Inland Empire

Recruited, developed and maintained client database for all domestic travel. Worked directly with customers on their travel plans setting up accommodations, airfare, car rental and excursions while providing inside knowledge on their destination. Directly in charge of all marketing material and travel alerts. Received numerous awards from fellow employees for contributions in the work place.

Bachelor’S Degree, English Language And Literature, Magna Cum Laude

Associate’S Degree, Tourism And Travel Services Management, Honors

Education record

Activities and Societies: Alpha Xi Delta