Work one-on-one with clients to plan meetings and conventions based on their preferences and needs. Gather helpful information to communicate with all departments to prepare for groups’ arrival and exceed expectations. Member of the Safety Team to help educate all team members in safety procedures ensuring proper practices are followed throughout the property.

Transitioned through 5 departments including Culinary, Housekeeping, Convention Services, Banquets, and Front Desk. Detailed events based on guests’ setup, catering, and AV needs. Lead multiple teams in the execution of banquet events, housekeeping services and front of house operations. Assisted multiple departments in operations during times of high occupancy and demand. Member of MAD committee for team member appreciation and inclusivity, Green Team for environmental sustainability, and O’Reach for community outreach. Acted as Manager on Duty overseeing departments needs and handling on-property incidents. 2021 Connie Award Winners for best Embassy Suites Worldwide.

Worked with customers to conduct sales based on their preferences, handled transactions, blended smoothies, restocked production line, and completed task list to ensure cleanliness of store. Assisted manager in the hiring and training of new employees, and responsible for operations when manager was off property.

Cross-trained in line production, barista, bakery, table running, cashier, drive-thru, food prep, etc. Worked with managers and other team members to provide consistent, quality food and exceptional service that left guests with a desire to return.

Cross-trained as Dock Attendant and Cashier at Bent Hook Marina. Worked directly with guests to conduct sales and effectively communicate boat safety and operational information. Worked closely with coworkers to maintain appearance and order of dock. Adapted to the fast-paced environment while catering to guests' needs. Learned that keeping a positive attitude and having quick problem-solving skills is a must to keep guest satisfaction at a maximum.

Responsibilities included operating cash register, answering phones/taking orders, serving guests, cleaning, preparing food, delivering, etc. Adopted excellent customer service skills, communication skills, and time management abilities.