Haley Palmer Email & Phone Number

California, United States

Remote

-Provide a world-class guest experience via phones, live chat, email.-Resolve guest inquiries and concerns quickly and with a sense of urgency.-Efficiently multi-tasking and navigating through several programs and applications to provide solutions and tracking of guest interactions.-Consistently achieving personal productivity targets and expectations. -Provide product education by communicating features, fabric properties, and function of product.-Supporting ecommerce guest… Show more -Provide a world-class guest experience via phones, live chat, email.-Resolve guest inquiries and concerns quickly and with a sense of urgency.-Efficiently multi-tasking and navigating through several programs and applications to provide solutions and tracking of guest interactions.-Consistently achieving personal productivity targets and expectations. -Provide product education by communicating features, fabric properties, and function of product.-Supporting ecommerce guest experience through placing orders, setting up returns, and troubleshooting.-Provide ongoing feedback to various educators across the GEC by submitting instant feedback.-Analyze weekly productivity date for educators on team, and using date to create development plans for educators-Assist team lead in monitoring and developing educators and their performance by sending weekly productivity reports that include coaching and feedback.-Aided in leading and facilitating monthly pod meetings, delivering pertinent information while fostering a strong team environment. Show less

Remote

-Responsible for facilitating new educator role training to a high volume of employees (up to 60+ New Hires each week).-Ran and supported new hire live practice sessions, as well as facilitated learning check ins for new hires who have missed training content. -Managed training facilitator classroom, schedules, content request form, technology tracker form, and accountable for submitting necessary feedback each week. -Identified gaps in educator training content, and assisted in… Show more -Responsible for facilitating new educator role training to a high volume of employees (up to 60+ New Hires each week).-Ran and supported new hire live practice sessions, as well as facilitated learning check ins for new hires who have missed training content. -Managed training facilitator classroom, schedules, content request form, technology tracker form, and accountable for submitting necessary feedback each week. -Identified gaps in educator training content, and assisted in updating educator training program content, as well as escalating when necessary.-Supported Learning Designers in creation of educator role training and ongoing Learning Content. -Assessed peer-review training facilitator evaluations, and provide in the moment feedback using the real conversation framework. -Successfully worked cross functionally with GEC leadership (Team Leads and Operations Managers), Talent Acquisition, as well as SSC departments to ensure new educators are set up for success when stepping into role. -Assisted in intake of projects and consulting on Guest Support initiatives that require additional learning. Show less

Remote

-Lead a team of 15+ GEC Educators by providing ongoing coaching, training, and feedback.-Responsible for assessing and managing educator performance including performance improvement plans and annual performance reviews.- Performs additional projects, duties and assignments as required responsible for assessing and managing educator performance; including performance improvement plans and formal performance reviews for a group of educators.-Oversee daily operations through the… Show more -Lead a team of 15+ GEC Educators by providing ongoing coaching, training, and feedback.-Responsible for assessing and managing educator performance including performance improvement plans and annual performance reviews.- Performs additional projects, duties and assignments as required responsible for assessing and managing educator performance; including performance improvement plans and formal performance reviews for a group of educators.-Oversee daily operations through the performance of intra-day analysis, software reporting, planning, communication and training. Create and facilitate virtual training for setting strategies, onboarding and employee performance improvement.-Participate in in GEC People Team meetings to discuss success and opportunities.-Lead and coach a diverse team by creating a unique business strategy and drive for results. Show less

Honolulu, Hi

-Manage various projects concurrently, including collaborating closely with other leaders to create events from start to finish. -Assisted in successfully planning, developing, and executing local events, which aimed at spreading awareness of the lululemon brand and culture.-Collaborated with local influencers and ambassadors to create events in the community, to bring awareness to the lululemon brand and core values.-Establish and foster new relationships with various local… Show more -Manage various projects concurrently, including collaborating closely with other leaders to create events from start to finish. -Assisted in successfully planning, developing, and executing local events, which aimed at spreading awareness of the lululemon brand and culture.-Collaborated with local influencers and ambassadors to create events in the community, to bring awareness to the lululemon brand and core values.-Establish and foster new relationships with various local vendors.-Perform customer relationship management strategies via phone, email, and in person.-Navigate and analyzed sales reports to pull reporting and evaluate sales performance and create presentations to present to leadership teams.-Managed product seeding, and other gifting strategies and initiatives to drive awareness and preference of lululemon brand, and created presentations on effectiveness of strategies and ROI to present to regional teams.-Collect feedback from guests on their customized products received from monthly print events; including specific decal design and placement on the product-Monitor inventory to ensure product levels are accurately represented to guests across the nation, as well as stores throughout the region. Show less

Corte Madera

Buffalo/Niagara, New York Area

Hillcrest/La Mesa

Take customer orders as well as handle customer complaintsWork cash registerAssisted in book keeping at the end of the day

I recently completed my 4 years of NCAA eligibility with the women's soccer team at San Diego State. Throughout my four years our team won 2 conference titles, 2 conference tournament titles, appeared in the NCAA College Cup Tournament 2 times-making it to the Sweet 16 with the ranking of 2nd in the nation.

Bachelor'S Of Science Degree, Health Communication

Activities and Societies: SDSU Women's Soccer Team

Education record