Haley Smith Email & Phone Number

Mortgage Training Instructor IIIEmpower Lead 2018-present• Empower Processor Trainer• Created and modified material for Empower • Trained Empower Condo Underwriting, Navigation, Document Portal, First Mortgage Processing, Risk Management, Empower Systems for Purchase and Refinance • Empower SME • Conducts needs analysis to determine performance gaps in processor knowledge and develops individualized curriculum to close the gap• Responds to Empower mailbox questions addressing and correcting mortgage processing issues and procedure questions to multiple business units• Leads Processing Ambassador Meetings to bridge the gap between business units• Provides coaching and mentorship to participants and new trainersElementary Primary Teacher, S.S. Dixon Primary School2013 – 2018• Lead bimonthly meetings with grade level teachers to address performance gaps in student learning, reviewed assessment data, and reflected on instructional strategies • Taught English, Math, Science, Social Studies, Health, and Social Skills to prepare for the End of Course Exam• Served as mentor teacher by providing guidance and individualized feedback to support their professional and career development• Collaborated with ESE teacher to develop individualized learning plans to differentiate learning and close student performance gap• Developed and designed STEAM lessons which provides hands on experiences for students and allows them to construct their learning• Awarded Best and Brightest Scholarship by Florida Department of Education• Positive Behavior Support Team member• STEAM Team member• Parent Involvement Team member • Highly Effective Teacher

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  University Of West Florida

  Human Performance Technology