Haley A. Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

- Establish and maintain customer relationships to ensure customer satisfaction- Lead monthly member calls to discuss any existing or new action items pertaining to a specific account- Work closely with our sales and pricing team to ensure the customer is receiving the best service possible- Keep all records up to date in SalesForce and SAP systems

Rolling Meadows, Illinois, United States

- Manage details and ensure completion of multiple projects- Accurately manage the schedules of Project Managers- Ensure all jobs are being updated regularly in both the company’s internal system as well as Third Party Administrator systems- Work successfully with sub-contractors to schedule work as well as collect invoices in a timely manner- Meet weekly with all Project Managers to review job reports and discuss jobs that may need extra attention - Assist customers with support when needed and work with them once the job is completed to collect payment and required paperwork

Wauconda, Il

- Coordinate all internal and external customer requests for regulatory documentation- Manage any requests or questions pertaining to our products Kosher certification- Maintain a log of all requests that are completed and pending within the department- Successfully work with other departments to ensure operational success and a quick turn around time for customers- Assist and help manage large department projects- Create new and more efficient ways to streamline the department processes- Member of the Synergy Event Planning Committee

- Demonstrate great customer service by answering any questions or complaints efficiently - Guide customers through the online, mobile, and telephone banking sign up process- Complete wire transfers, customer disputes, and other various customer requests- Balance and correct bank reports- Assist in the training of new and current employees- Provide direct support to Digital Banking department

- Process account deposits, withdrawals, and loan payments- Provide customer assistance with balance details and other inquiries- Handle any customer complaints and issues in a highly professional manner- Manage high amounts of cash flow going both in and out and always making sure to balance- Keep up with high security measures to ensure the safety of all employees and customers

Greater Chicago Area

- Guarantee positive customer experience and efficiently get all customer complaints resolved- Work with a team to successfully monitor and organize events that can hold high quantities of guests- Provide access control, crowd management, and constantly ensure the venue is safe for guestsNoted Events:- North Coast Music Festival 2017- Bassnectar Spring Gathering 2018- Spring Awakening 2018

- Collaborate with Marketing Coordinator to develop creative marketing ideas for the label's bands and tours- Overlook 30-40+ members street team submissions on a weekly basis- Participate in monthly conference calls with 2-6 other leaders from the label- Manage and organize 20+ documents daily- Be able to quickly learn new tasks- Complete tasks on time and on a strict deadline- Manage social network sites for the band's street team- Create recap reports to submit to the Tour and Street Marketing departments of the label- Help in the training process of new leaders

- Collaborate with Marketing Coordinator to develop creative marketing ideas for the label's bands and tours- Overlook 30-40+ members street team submissions on a weekly basis- Participate in monthly conference calls with 2-6 other leaders from the label- Manage and organize 20+ documents daily- Be able to quickly learn new tasks- Complete tasks on time and on a strict deadline- Manage social network sites for the band's street team- Create recap reports to submit to the Tour and Street Marketing departments of the label

- Complete digital and street promotional missions for artists on label- Assist crew on site at shows with selling merchandise, artist promotion, and physical labor including set up and tear downShows/Events Promoted:Vans Warped Tour Chicago - 2013Vans Warped Tour Chicago - 2014Motionless In White Album Reveal in Chicago - 2014Vans Warped Tour Milwaukee - 2015