Haley C. Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Processes and handles ACH bank files, managing transactions exceeding $20 million daily.
• Investigates and addresses unmatched transactions, maintaining precise records for all banking activities.
• Manages clients with insufficient funds (NSF) issues, ensuring smooth payroll funding and collaborates with Tax and other financial departments for balanced bank accounts.

Phoenix, Arizona, United States

• Delivered exceptional customer service, addressing diverse payroll inquiries including onboarding/offboarding, time cards, and benefit calculations.
• Accurately processed payroll details such as earnings, deductions, garnishments, and memos, ensuring 100% accuracy for multiple clients weekly.
• Assisted clients in comprehending crucial payroll reports and filings such as Federal 941 and W-2, enhancing their understanding of payroll processes.

Tempe, Arizona

• Managed the resolution of advertising funding disputes, ensuring smooth relationships between key stakeholders such as The Walt Disney Co and major retailers.
• Developed both weekly and ad-hoc financial reports, offering critical business analysis to enhance decision-making processes.
• Leveraged advanced Microsoft Excel functionalities for data processing and analysis, including the use of INDEX/MATCH function, Pivot Tables, Power Query, and macro creation.
• Upheld brand integrity by conducting rigorous audits for compliance with advertising guidelines across various media platforms from major retailers including Amazon, Walmart, and Costco.
• Handled funding requests exceeding $1.5 million in a single fiscal year, demonstrating high-level financial responsibility and accountability.

Tempe, Arizona

• Managed daily processing and auditing of 50-80 advertising funding claims, surpassing service level requirements and identifying potential fraudulent activities.
• Utilized keen investigative skills to detect falsified information on claims, leading to cost savings of over $100,000 for a major client and maintained high-quality client communication and support via phone and email.

Slippery Rock, Pennsylvania

• Educated and empowered individuals on gender equality and Title IX regulations, aiming to bolster awareness and understanding.
• Developed and delivered sensitive-topic presentations, including those on sexual assault and interpersonal violence, using PowerPoint to enhance learning experiences.
• Assessed and documented feedback from presentations, ensuring provision of excellent education and resources.