Haley C. Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Processes and handles ACH bank files, managing transactions exceeding $20 million daily.• Investigates and addresses unmatched transactions, maintaining precise records for all banking activities.• Manages clients with insufficient funds (NSF) issues, ensuring smooth payroll funding and collaborates with Tax and other financial departments for balanced bank accounts.

Phoenix, Arizona, United States

• Delivered exceptional customer service, addressing diverse payroll inquiries including onboarding/offboarding, time cards, and benefit calculations.• Accurately processed payroll details such as earnings, deductions, garnishments, and memos, ensuring 100% accuracy for multiple clients weekly.• Assisted clients in comprehending crucial payroll reports and filings such as Federal 941 and W-2, enhancing their understanding of payroll processes.

Tempe, Arizona

• Managed the resolution of advertising funding disputes, ensuring smooth relationships between key stakeholders such as The Walt Disney Co and major retailers.• Developed both weekly and ad-hoc financial reports, offering critical business analysis to enhance decision-making processes.• Leveraged advanced Microsoft Excel functionalities for data processing and analysis, including the use of INDEX/MATCH function, Pivot Tables, Power Query, and macro creation.• Upheld brand integrity by conducting rigorous audits for compliance with advertising guidelines across various media platforms from major retailers including Amazon, Walmart, and Costco.• Handled funding requests exceeding $1.5 million in a single fiscal year, demonstrating high-level financial responsibility and accountability.

Tempe, Arizona

• Managed daily processing and auditing of 50-80 advertising funding claims, surpassing service level requirements and identifying potential fraudulent activities.• Utilized keen investigative skills to detect falsified information on claims, leading to cost savings of over $100,000 for a major client and maintained high-quality client communication and support via phone and email.

Slippery Rock, Pennsylvania

• Educated and empowered individuals on gender equality and Title IX regulations, aiming to bolster awareness and understanding.• Developed and delivered sensitive-topic presentations, including those on sexual assault and interpersonal violence, using PowerPoint to enhance learning experiences.• Assessed and documented feedback from presentations, ensuring provision of excellent education and resources.