Haley Hoffman Email & Phone Number

Morgantown, Wv, Us

West Virginia, United States

Morgantown, West Virginia, United States

Greater Cleveland

NAE/NWAN creates, promotes, and administers finance and insurance (F&I) products that provide clients with the best protection plans, helping them improve gross profit and bolster their bottom line.• As a Technical Business Analyst, worked as part of an agile team and contributed to the planning, designing, development, testing, and release of a rewrite of the company’s existing software offerings• Created detailed specifications for application developers in the form of context diagrams, user stories/acceptance criteria, etc.• After the company was acquired by a CA based company called Portfolio and the pandemic, continued those responsibilities as well as added the role of Scrum Master to help lead the new team after my original team was let go• As a Scrum Master, ensured daily stand up was held, removed obstacles for the team, consulted when the team was having issues or struggled with processes, conducted sprint reviews and facilitated retrospectives• Served as the company's Atlassian administrator. Rolled out Jira and Confluence to the company.• Helped business teams set up Kanban boards with custom workflows, data fields and automation to optimize departmental productivity.

Greater Cleveland

Quadax is a healthcare revenue cycle technology and services company focused on making the business of healthcare run better. Quadax enables clients to collect more and enhance visibility into their business, allowing them to focus on their role in providing quality healthcare.• Work as part of an agile team and contributed to the planning, designing, development, testing, and release of applications. Experience with API and UI products.• Work with product management teams to identify business needs, determine requirements and create project specifications using agile methodologies• Develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and workflow analysis• Create detailed specifications for application developers in the form of context diagrams, user stories/acceptance criteria, etc.• Responsible for managing the backlog and lead weekly prioritization meetings with the product management team• Lead team grooming sessions to review backlog items and size with story points • Partner with QA analysts and assist in the preparation of the testing strategy and testing execution plans to ensure test cases map to requirements within the sprint• Conduct UAT when needed to ensure final product within a sprint is meeting the defined requirements• Lead monthly collaboration meeting with other business systems analysts to discuss best practices, standards, obstacles, etc.• Participate in Quadax's Agile Practitioners Group to continue to be a leader of agile practices at the company• Conduct agile training workshops on topics such as writing better user stories, acceptance criteria, and moreTechnologies | JIRA, Confluence, draw.io, Postman, Balsamiq, Visio, Word, Excel, Outlook, Slack

Greater Cleveland

Oracle Retail designs and deploys retail software solutions for cross-channel functionality and optimized transactions from all points of service.• Work with client and project teams to understand project business requirements• Attend BIA sessions as needed• Provide feedback on functional and technical feasibility as appropriate• Develop functional design specifications that solve business requirements• Simplify and standardize complex business processes and IT systems• Work with development team members to resolve design issues• Ensure delivered solutions meet the needs of the stakeholdersOracle Retail Technologies | Xstore, Relate, LocateTechnologies | Visio, Word, Excel, SharePoint, Lync, Outlook

Independence, Oh

Keyfactor (formerly Certified Security Solutions) is an IT security company serving the world's leading corporations by delivering innovative consulting and software solutions. • Manage small scope projects by: -Conducting status calls -Leading team meetings -Tracking the budget -Taking responsibility for overall project success• Assist senior project manager with management of large scope projects• Set up projects in OpenAir -Create projects -Establish billing and revenue recognition rules -Assign resources• Ensure project documents are complete, current, and stored according to standards/policies • Prepare detailed status reportsAs the sales coordinator, assist the sales and business development teams in support of sales for consulting and software.• CRM Administrator responsible for translating business requirements into tangible processes -Design and execute workflows -Create strategy for user adoption -Maintain overall data integrity• Manage Microsoft's Solutions Incentive Program (SIP)• Track sales meeting minutes and manage action items of team members -Ensure tasks are completed and commitments are met• Conduct contracts review process, including SOWs/legal documents• Generate monthly reports, quarterly board meeting reports, and ad hoc reports as needed by the CEO, VP of Sales, senior executives, and business development teamHighlightsCollaborated with sales and marketing to design an efficient process for managing CSS’ software sales program from lead to post-saleSince taking over SIP management in FY12, CSS’ incentive revenue saw over 2000% growth YOY from FY11 and continued that growth a further 22% in FY13.Developed and delivered an internal training program for CRM and SIP, deliver training to new hiresTechnologies | Excel, Lync, Microsoft Dynamics CRM, Microsoft Project, Outlook, PowerPoint, SharePoint, Word, Visio

Greater Pittsburgh Area

Inalink is a communication facilitator between professional associations and their members.• Restructured reporting processes to provide a more comprehensive picture for clients–added data analysis to final reports to go beyond the flat numbers and provide actionable information for the client • Established a new standard for data quality assurance–created and wrote a detailed manual documenting a repeatable practice for the data management department• Trained and supervised all data entry personnel in accordance with standards documented in the manual• Conducted prospective client research and development–identified more than 50 new prospective clients in one month using open source information• Streamlined database interface to create a more efficient work platformTechnologies Used | FileMaker Pro, Excel, Word, Outlook

Greater Pittsburgh Area

• Pittsburgh Public Schools computer refresh contract• Removed old computer equipment• Installed new computers• Configured DELL desktop PCs and notebooks with Windows XP and Windows 7• Installed various applications

Bachelor'S Degree, Intelligence Studies And Russian Studies

Activities and Societies: Honors Program, Phi Eta Sigma National Honors Society, Honors Council, Student Ambassadors, Mercyhurst.

Foundations In Project Management Certificate, Project Management

The Baldwin Wallace University Project Management Certificate series is designed to provide the critical skills necessary to manage.