Haley Hoffman Email & Phone Number

Morgantown, WV, US

West Virginia, United States

Morgantown, West Virginia, United States

Greater Cleveland

• NAE/NWAN creates, promotes, and administers finance and insurance (F&I) products that provide clients with the best protection plans, helping them improve gross profit and bolster their bottom line.
• As a Technical Business Analyst, worked as part of an agile team and contributed to the planning, designing, development, testing, and release of a rewrite of the company’s existing software offerings
• Created detailed specifications for application developers in the form of context diagrams, user stories/acceptance criteria, etc.
• After the company was acquired by a CA based company called Portfolio and the pandemic, continued those responsibilities as well as added the role of Scrum Master to help lead the new team after my original team was.
• As a Scrum Master, ensured daily stand up was held, removed obstacles for the team, consulted when the team was having issues or struggled with processes, conducted sprint reviews and facilitated retrospectives
• Served as the company's Atlassian administrator. Rolled out Jira and Confluence to the company.

Greater Cleveland

• Quadax is a healthcare revenue cycle technology and services company focused on making the business of healthcare run better. Quadax enables clients to collect more and enhance visibility into their business, allowing.
• Work as part of an agile team and contributed to the planning, designing, development, testing, and release of applications. Experience with API and UI products.
• Work with product management teams to identify business needs, determine requirements and create project specifications using agile methodologies
• Develop clear, traceable requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and workflow analysis
• Create detailed specifications for application developers in the form of context diagrams, user stories/acceptance criteria, etc.
• Responsible for managing the backlog and lead weekly prioritization meetings with the product management team

Greater Cleveland

• Oracle Retail designs and deploys retail software solutions for cross-channel functionality and optimized transactions from all points of service.
• Work with client and project teams to understand project business requirements
• Attend BIA sessions as needed
• Provide feedback on functional and technical feasibility as appropriate
• Develop functional design specifications that solve business requirements
• Simplify and standardize complex business processes and IT systems

Independence, OH

• Keyfactor (formerly Certified Security Solutions) is an IT security company serving the world's leading corporations by delivering innovative consulting and software solutions.
• Manage small scope projects by: -Conducting status calls -Leading team meetings -Tracking the budget -Taking responsibility for overall project success
• Assist senior project manager with management of large scope projects
• Set up projects in OpenAir -Create projects -Establish billing and revenue recognition rules -Assign resources
• Ensure project documents are complete, current, and stored according to standards/policies
• Prepare detailed status reportsAs the sales coordinator, assist the sales and business development teams in support of sales for consulting and software.

Greater Pittsburgh Area

• Inalink is a communication facilitator between professional associations and their members.
• Restructured reporting processes to provide a more comprehensive picture for clients–added data analysis to final reports to go beyond the flat numbers and provide actionable information for the client
• Established a new standard for data quality assurance–created and wrote a detailed manual documenting a repeatable practice for the data management department
• Trained and supervised all data entry personnel in accordance with standards documented in the manual
• Conducted prospective client research and development–identified more than 50 new prospective clients in one month using open source information
• Streamlined database interface to create a more efficient work platformTechnologies Used | FileMaker Pro, Excel, Word, Outlook

Greater Pittsburgh Area

• Pittsburgh Public Schools computer refresh contract
• Removed old computer equipment
• Installed new computers
• Configured DELL desktop PCs and notebooks with Windows XP and Windows 7
• Installed various applications

Bachelor'S Degree, Intelligence Studies And Russian Studies

Activities and Societies: Honors Program, Phi Eta Sigma National Honors Society, Honors Council, Student Ambassadors, Mercyhurst.

Foundations In Project Management Certificate, Project Management

The Baldwin Wallace University Project Management Certificate series is designed to provide the critical skills necessary to manage.