Haley Ruffin Email & Phone Number

Boise, Idaho, United States

Boise Metropolitan Area

Responsible for the leadership, direction and oversight of the SAHS HIPAA Privacy Program. Responsibilities include promoting awareness of, and compliance with, privacy and security practices related to patient and business sensitive information and compliance with federal, state laws, and SAHS information privacy practices. Conducts incident investigations and manages incident response, including interviewing involved parties, recommending corrective action and reporting to the federal government. Develops education and awareness materials in various formats for all levels of the organization. Excellent oral and written communication with colleagues, Business Associates and patients are paramount in this position.Works closely with the HIM Director, Legal Counsel, Risk Management, Patient Relations and Patient Registration leaders.

Nampa, Idaho, United States

Worked in coordination with Risk Management and Quality Improvement departments to ensure continuous compliance with The Joint Commission (TJC) standards and CMS CoPs. Responsible for monitoring regulatory changes at the state, CMS and TJC levels and maintaining an efficient stakeholder notification and response tracking process. Collaborates with stakeholders to evaluate existing programs and develop process improvements.

Center For Global Health And Healing: International Clinic

Worked in conjunction with physicians and clinical staff to meet patients’ administrative needs: checkin/checkout, collecting co-pays, verifying and updating demographic information, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility.

Revised the Medical Center’s Emergency Operations Plan to incorporate the Hospital Incident Command System tools and compliance elements as specified by The Joint Commission and Centers for Medicare and Medicaid Services. Collaborated with Ada and Canyon County health officials to develop practical and useful emergency management materials. Participated in drill planning, execution and critique.

Garmisch-Partenkirchen, Germany

Served our Armed Forces members at the Edelweiss Lodge and Resort AFRC, whose mission is to “provide rest, relaxation, recreation, and sustainment” for the military, DoD, NATO and their families. Consistently delivered top-tier service to high-ranking US, NATO and African military and government officials. Resolved guest issues and complaints. Trained and supervised staff of 9. Conducted a 4-hr intensive workshop on customer service strategy and operation efficiency. Overhauled Standard Operating Procedures to create comprehensive technical handbooks for a ski school front desk and a spa operation offering gym, pool and sauna facilities in conjunction with massage services. Oversaw apparel design and inventory for two small retail shops.

Lake Yellowstone Hotel, Yellowstone National Park, Wy

Oversaw day-to-day operations of 300-unit property catering to premier clientele in the world’s first national park. Ensured accurate sales and payroll figures were reported. Analyzed monthly profit and loss reports for facility with $18m revenue earned in a 6-month operating season. Coordinated with contractors during construction and opening of 3 new lodge buildings (CL) and $4.5 million roofing project (LYH). Developed abilities of management staff with the goal of consistent achievement of financial and guest service objectives. Coordinated efforts with Human Resources and Security departments to ensure the safety and satisfaction of ~355 employees, including investigation of employee-related issues influencing termination decisions. Previous positions: Assistant Front Office Manager, Senior Front Desk Agent

Kennesaw, Ga

Overhauled ~250 personnel files to comply with corporate, state and federal regulations. Coordinated a local Wage and Benefits Survey for the FY’13 Wage and Salary Proposal. Constructed wage progression schedules for ~150 positions of newly acquired business unit. Created and modified job descriptions for two business units to aid recruiters in attracting top tier applicants. Completed administrative tasks for the offices of HR, Finance and the President.

Master Of Public Health - Mph, Health Policy And Management

Bachelor Of Arts (B.A.), Public Health

Activities and Societies: Beta Beta Beta Biological Honor Society & Lancashire Business SocietyStudied abroad at the University of Central.