- Coordinate with both internal and external teams to drive timely and effective implementations of Homebot products and services- Solely manage the ~30 day or less implementation process for every contract signed at Homebot- Constantly analyze the strengths and needs of the current Enterprise implementation process to eliminate risks and ensure a white-glove experience- Work cross functionally and cohesively with Sales, Customer Success, Product, Marketing & Data- Provide Customer Success Managers with a strong understanding of desired company outcomes, project success metrics and goals to ensure a successful adoption & handover- Create, utilize & improve Implementation reporting capabilities in Monday.com, Salesforce & Tableau- Ensure equality in implementation experience among all Enterprise (ENT) scenarios (SMB & large accounts, opt-in models and secondary launches)- Create a seamless transition from Sales to Implementation to Customer Success by setting clear expectations, providing a comprehensive walkthrough & training of the Homebot platform to corporate team, troubleshooting any onboarding issues that arise and providing overall guidance throughout the setup of our product- Build out an implementation team road map as Homebot continues to grow

• Execute a variety of outdoor client events for up to 6,500 attendees, including socials, corporate, concerts and non-profits • Act as the city of Denver representative during Broadway, symphony, opera, and ballet shows that hold more than 2,700 patrons in each theatre • Respond appropriately to patron questions, comments, and complaints in person and through email submission in a timely manor • Create detailed event documents that incorporate all event details and a timeline from load in to load out, which is distributed to the entire complex to ensure successful events • Update and improve the Complex’s standard operating procedure documents to streamline the booking process

• Conceptualize, produce, and execute events for up to 200,000 attendees• Oversee all event aspects such as contract negotiations, venue research, vendors, transportation, decor, layout, and event flow• Craft detailed proposal content based on clients needs and goals within budget constraints• Create and maintain registration portals while promptly answering any customer service questions

• Coordinate transportation for bridal party and guests• Maintain bridal party and guest needs• Research venues and wedding details• Organize and execute day-of preparations• Write weekly blog posts

• Created web stories and press releases• Managed social media accounts• Maintained case studies and celebrity databases• Documented website analytics

• Assisted ticketing, production and office managers • Created guest lists• Organized street team and marketing materials• Conducted office and talent research• Handled social media content• Maintained databases for house invoices and receipts• Performed ticket mailings and FedEx shipments