Haley Spivey Email & Phone Number

Greater Atlanta Area

• Act as single point for Project Management and own customer relationships.• Support clinical integration, operations, and achievement of clinical excellence related to Informatics• Utilize industry knowledge to identify complex customer issues and work with Philips R&D and leadership teams to help solve customer problems and identify product enhancements. • Responsible for a customer portfolio of more than $2 million dollars, which includes IDNs, ACOs, and CINs. • Drive project improvement outcome/change management with subject matter expertise. • Manage the configurations of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment.• Generate data, KPIs and metrics to measure baseline and ongoing performance, make decisions and drive continuous improvement. • Forecast and track customer health, escalate risks, and maintain proactive communication.

Alpharetta, Ga

• Lead special projects and initiatives specific to the Population Health Services Organization.• Identified opportunities for processes improvement within the Wellcentive application and incorporated solutions. • Utilized business intelligence tools to develop detailed analyses for customers. • Developed solutions to address customer concerns and managed customer issues within the application.• Knowledgeable and adherent to shifting regulatory requirements in health care networks.• Responsible for customer issues in the Wellcentive application and maintained up to date knowledge on our processes.