Halida Habi Email & Phone Number

England, United Kingdom

As an IT Business Analyst at Digital Echoes, I've excelled in optimizing operations and driving project success through my competencies in #ProcessImprovement, #ScopeManagement, #StakeholderEngagement, #CostSavings, and #EfficientCommunication. I identified bottlenecks and improved business processes, achieving a remarkable 30% increase in operational efficiency. My meticulous approach to requirements gathering and utilization of tools like Software Requirements Specification (SRS) led to a 95% reduction in scope creep, while stakeholder interviews ensured 100% project requirements documentation and a 15% decrease in scope changes. I streamlined workflows by 30%, resulting in annual cost savings of $100K, and facilitated seamless communication, reducing project delays by 30%. My leadership in requirements gathering sessions using Jira and Confluence also contributed to a 20% reduction in project timelines. #BusinessAnalysis #ProjectManagement #EfficiencyBoost #CostEffective #TeamCollaboration

Abuja, Federal Capital Territory, Nigeria

As a BUSINESS ANALYST at the National Judicial Institute, I've honed my skills in #RequirementGathering, #SystemDocumentation, #BudgetJustification, #ProcessOptimization, and #CommunicationEnhancement. I led requirement gathering workshops, resulting in a 25% increase in system adoption and user satisfaction, documented using Confluence and Jira. I created comprehensive (SRS) documentation, ensuring a 15% improvement in system reliability and compliance. My gap analysis and business case secured a $2 million budget allocation for system enhancements, and my process flow analysis led to a 20% reduction in case handling time with Visio. I enhanced communication with Slack, reducing email traffic by 30%, and successfully managed the transition to an e-court system, achieving a 40% reduction in paper usage. #BusinessAnalysis #SystemEnhancements #EfficiencyImprovement #BudgetManagement #StakeholderCollaboration

Abuja, Federal Capital Territory, Nigeria

As a Customer Service Representative at Nisa Premier Hospital from December 2011 to February 2017, I consistently achieved a remarkable 95% customer satisfaction rate by offering empathetic and knowledgeable support to patients. My adept utilization of electronic health record (EHR) systems resulted in a 20% reduction in query resolution time, enhancing overall efficiency. I effectively managed a high volume of inquiries across various channels, including phone, email, and live chat systems, maintaining an impressive 98% response rate within service level agreements (SLAs). Leveraging Jira for efficient ticket management and issue tracking ensured timely resolutions, while my proficiency in medical billing processes led to a 15% reduction in billing errors and expedited claim settlements. Moreover, I conducted health education sessions during customer interactions, fostering a 10% increase in patient compliance with prescribed treatments. My initiative to overhaul the appointment scheduling system reduced patient wait times by 25% and optimized clinic workflow. Additionally, I actively contributed to ongoing quality assurance programs, conducted peer reviews, and played a pivotal role in training new customer service representatives, ensuring consistent service standards. #CustomerService #Healthcare #PatientSupport #MedicalBilling #AppointmentScheduling #TeamTraining