Michelle Hall Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Director, Continuous Performance Improvement (CPI) & EPMO • Direct a series of critical change and transformation initiatives for this innovative healthcare entity, encompassing 1,200+ employees located at multiple sites throughout the Seattle area• Provide direct leadership to a 6-member IFD (Integrated Facilities Design) leadership team, as well as 40 indirect employees including physicians, nurses, and departmental directors throughout the organization• Stabilized staffing… Show more Director, Continuous Performance Improvement (CPI) & EPMO • Direct a series of critical change and transformation initiatives for this innovative healthcare entity, encompassing 1,200+ employees located at multiple sites throughout the Seattle area• Provide direct leadership to a 6-member IFD (Integrated Facilities Design) leadership team, as well as 40 indirect employees including physicians, nurses, and departmental directors throughout the organization• Stabilized staffing assignments and work priorities on the CPI team, realigning positions and clarifying roles in order to improve morale and help reverse a negative turnover trend in the department• Developed and manage coaching/implementation contracts with external Lean Consultants to improve workflow, eliminate waste, increase alignment, and provide more clarity throughout the organization• Oversee DMS (Daily Management Systems) implementation, requiring leaders to support their teams and schedule/facilitate offline problem-solving activities to build teamwork and employee engagement• Conduct ongoing recruiting of new CPI Associates, identifying talented new staff members and providing the mentoring needed to allow group members to effectively explain/evangelize the successes, benefits, and value of the transition program to other employees throughout the organization• Partner with internal leaders (e.g. VP of Nursing, Director of Facilities, Medical Director) to plan key CPI components, foster effective communication/collaboration, and ensure alignment to business objectives• Provide daily leadership to a 15-member EPMO team responsible for managing as many as 20+ technical, clinical, and enterprise business projects—in parallel—throughout the SCCA organization Show less

Director of IT Services• Developed the IT annual Strategic Plan, ensuring strict alignment with SCCA’s overall business objectives; presented the plan to SCCA Senior Leadership for approval, prior to implementation• Facilitated a series of application steering committees to define business requirements, solicit stakeholder input, and ensure various applications (Peoplesoft Financial, EPIC Scheduling, Radiology, Radiation Oncology and Lab Information Systems, etc.) were configured to… Show more Director of IT Services• Developed the IT annual Strategic Plan, ensuring strict alignment with SCCA’s overall business objectives; presented the plan to SCCA Senior Leadership for approval, prior to implementation• Facilitated a series of application steering committees to define business requirements, solicit stakeholder input, and ensure various applications (Peoplesoft Financial, EPIC Scheduling, Radiology, Radiation Oncology and Lab Information Systems, etc.) were configured to meet each department’s specific needs• Cultivated, negotiated, and managed a network of pivotal vendor relationships with firms such as Microsoft, Dell, Verizon, and Cisco to outsource non-critical functions and minimize ongoing expenses• Managed $3.5M annual operating budget and $2.5M Capital IT Services budget, prioritizing resources and leading enterprise-wide projects to success within challenging timeline, budget, and quality targets; kept executive teams fully apprised of all project risks, setbacks, and opportunities—and potential solutions• Led customer service, quality improvement, and Incident and Change Management process improvements• Created a culture of greater accountability, enforcing high standards for quality service and training staff members in how to build trust and more effectively manage internal/external customer relationships • Participated in various IT Committees (e.g. Strategic Planning, Executive Project Review Board), gaining deep insight into the needs, priorities, and interdependencies of various departments within the company• Collaborated with technology leaders, medical leaders, and peers both at the SCCA and within external partner organizations (FHCRC, UWMC, CHRMC) to ensure delivery of high-quality, patient-centered care• Represented the technology “voice” in the organization, evangelizing potential improvements/capabilities across all employee groups including Senior Leadership, Physicians, and outside partner institutions Show less