-Conduct move-in orientation sessions for new residents and assist with annual renewal conversations with existing residents if needed.-Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager.-Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations: -Prepare, communicate, and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.-Review, monitor, administrate and sign leases as required and needed.-Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements, company policies and/or procedures.-Work closely with Business Manager to complete required financial responsibilities.Conduct Purchase Card (P-card) reconciliation for community.-Maintain acceptable NPS scores and facilitate Reputation Management Process.-Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications.-Smart Rent Management and Package and Parcel Management.-Investigate, address, and resolve all community and resident issues, disturbances, complaints, and any crime-related activities/inquiries, including the dispatch for patrol services.-Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required.

Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service.

-Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing. -Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.-Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). -Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. -Uses the on-site property management software (OneSite) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.

-Provides information and publications about leasing, re-leasing, lease cancellation, to current, and prospective residents, callers and on-site visitors.-Interact directly Schedule and conduct all tours of the property and -Manage, create and post content and interact on at least 2 social media platforms (Instagram, Facebook)-Answers basic account questions from residents. -Assists with all move-in and move-out procedures. -Enters all new resident information into spreadsheets and databases as required. -Assists with all leasing and marketing events including info sessions, special program nights, and open houses, resident appreciation week, market survey etc. .

• The acting customer service representative of the community• Responded promptly to emailed, telephoned and in person requests for service and information.• Handled all mail deliveries, package logging and package pick-up; ratifying any package incidents and complete bi-weekly audits.• Monitored visitor access and guest check in• Provided tours of property and amenities to prospective tenants• Assisted in training new Community Assistant staff members + InterviewingIn addition, In the absence of Leasing and Marketing Director I took responsibility over all social media accounts by writing engaging and creative briefs on community and promotional events and engaging with both current and prospective residents. I also played a major role in revamping the package room on site creating a more intuitive, space efficient and well-functioning space.

• Conducted new client meetings including pets • Gathering pet information, answering questions/offering advice• Recording any changes in dog behavior as well as any physical problems with the dog to supervisor and/or owner while under my care• Creating flyers for door to door drop offs and postings• Networking with established dog walkers • Maintaining weekly goals• Providing in-home daytime, evening and overnight pet care including dog walks, meals, administrating medicine, play time and slight training.

• Open and close store• Counting money, separating charge slips, coupons and vouchers, balancing cash drawers and making deposits.• Provide services to customers such as order placement and collecting account information for grooming appointments • Answering phones and emails• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.• Inventory• Working hands on with dogs assisting customers as needed for trying on merchandise, food recommendations and general questions and concerns

•Prepare work area, loading mail onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-process able items.