Sarah Hall (Neé Hart)
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Sarah Hall (Neé Hart) Email & Phone Number

An experienced business leader, focussed on delivering operational and service excellence in scale ups. Passionate about delivering optimal customer experience, high retention and NPS levels and profitable growth . at Tradeshift
Location: Harrogate, England, United Kingdom 10 work roles 2 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Tradeshift
Role
An experienced business leader, focussed on delivering operational and service excellence in scale ups. Passionate about delivering optimal customer experience, high retention and NPS levels and profitable growth .
Location
Harrogate, England, United Kingdom
Company size
857 employees

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Sarah Hall (Neé Hart) is listed as An experienced business leader, focussed on delivering operational and service excellence in scale ups. Passionate about delivering optimal customer experience, high retention and NPS levels and profitable growth . at Tradeshift, a company with 857 employees, based in Harrogate, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Sarah Hall (Neé Hart).

Sarah Hall (Neé Hart) previously worked as Vice President of Customer Success at Tradeshift and Vice President of Customer Success - Saas Regtech reconciliation solution at Autorek. Sarah Hall (Neé Hart) holds Ba Hons, English Literature And Linguistics from Surrey University.

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Tradeshift

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Profile bio

About Sarah Hall (Neé Hart)

Forward thinking, incisive business leader with C and Board level stakeholder engagement skills 20+ years experience building and leading high performing teams on a regional and global scaleLed major business transformation programs covering migration from onPrem to SaaS solutionsStrong track record of delivering project, programme and portfolio level governance models and embedding operational change to drive and assure rigour and best practiceDemonstrable track record managing large business change and transformation programmes from business case to executionExperienced in working within Tier 1 Banks, FS, Insurance, Asset Finance, Fintech and payments customers Articulate, commercially aware and tenacious - quick to build rapport and networks.

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Sarah Hall (Neé Hart)'s current company

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Tradeshift
Tradeshift
An experienced business leader, focussed on delivering operational and service excellence in scale ups. Passionate about delivering optimal customer experience, high retention and NPS levels and profitable growth .
san francisco, california, united states
Website
tradeshift.com
Employees
857
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10 roles · 27 years

Sarah Hall (Neé Hart) work experience

A career timeline built from the work history available for this profile.

Vice President Of Customer Success

Current
Tradeshift
Sep 2024 - Present

Vice President Of Customer Success - Saas Regtech Reconciliation Solution

Autorek
  • Owning, defining and delivering the customer strategy
  • Managing a team of CSMs, TCSMs and a Training function; across a multi-million pound international portfolio of customers in Asset Management, Insurance, Payments and Banking sectors – focused on value realization and.
  • Managed customer churn through a defined program of adoption checks, enhanced engagement model and customer training and enablement
  • Incepted and rolled out Tech CSM and Customer training teams to deliver solution adoption and eLearning program
  • Implemented and rolled out Salesforce and Gainsight for the team to a standard that has garnered industry recognition and award nominations
  • Implemented and executed NPS program to drive Customer journey improvement program
Jan 2023 - Sep 2024

Head Of Customer Success, Uk - Fintech - Saas Payments Platform

Form3
  • Managed a team of CSMs targeted on growth of multimillion pound portfolio of Tier 1 banks, Fintech providers, Tier 2 Banks and Financial institutions
  • Deployed an enhanced handoff from Sales to Customer Success to ensure positive customer experience and knowledge transfer
  • Developed and delivered Global NPS and CSAT program – improved results during tenure
  • Drove team performance to strategic objectives and established a robust management and governance model for revenue growth
  • Drove and developed SalesForce optimisation program designed to introduce rigour the customer success processes and improve Board reporting
  • Drove aggressive revenue growth across the portfolio (20% in year revenue growth)
Apr 2022 - Jan 2023

Global Program Manager - Fintech - Saas Erp Solutions

Unit4
  • Led the transformation of Enterprise program delivery methodology from OnPrem to SaaS
  • Ran Global leadership reviews to reduce delivery risk in the portfolio
  • Developed and delivered a comprehensive PM Onboarding and training program
  • Provided coaching to guide project and program teams on best practice delivery
  • Directly assisted in managing complex multi-region customer programs
May 2021 - Feb 2022

Business Strategy And Operations Director - Fintech - Saas Erp Solutions

Certinia
  • Delivered CCO Strategy – across Customer Success, Professional Services and Project Management divisions, including planning and managing quarterly strategy planning and review sessions to support fiscal target execution
  • Delivered CCO transformation program to realise operational efficiency gains and improve NPS
  • Architected Customer Journey Lifecycle to ensure seamless delivery, execution, operation and MI reporting
  • Planned, developed and delivered content for key customer events
  • Established New Customer Experience function – managing at risk customers to deliver rapid problem resolution and customer retention targets
  • Delivered bi- annual NPS survey and rolled out improvement program across end to end customer operations
Feb 2018 - May 2021

Head Of Enterprise Programme Management Office - Saas Lending Software And Credit Bureau

Experian

United Kingdom

  • Head of EPMO - established EPMO function and ran transformation portfolio programme office for a £9 million portfolio in year 1 and £13m in year 2, designed to support the rollout of a new shared service operating.
  • Head of Decision Analytics Strategy - Managed and delivered multi-million pound global transformation programme for the software lending platforms - PowerCurve
  • Head of Propositions – EMEA - established new function and recruited team to deliver global value propositions for Decision Analytics solutions
Apr 2013 - Feb 2018

Manager, Business Development Support - Saas Payments Platform And Payments Services Provider

Vocalink

Harrogate/London

  • Manager Business Development Support – developed and implemented corporate bid and commercial processes and governance to support business growth targets of c £30m
  • Customer Propositions Manager - managed Card Services Customer bids between £500k - £50m working with virtual bid teams of up 20 ranging disciplines to co-ordinate response
May 2009 - Apr 2013

Manager - Enterprise Clients - Saas Credit Bureau Solutions

Callcredit Information Group

Leeds, United Kingdom

Manager, Enterprise Clients – managed team of client managers growing and retaining Enterprise customer portfolio including Lloyds Banking Group, Amex, Santander, DWP, Visa.

Aug 2007 - Apr 2009

Manager, Key And Global Clients

Dun & Bradstreet

Melbourne, Australia

Manager, Key and Global Clients - Managed of a portfolio of major global firms in insurance, financial services, banking, retailing and utilities sectors to deliver 200% growth during tenure.

2004 - 2006 ~2 yrs

Business Development Manager, Banking, Finance And Insurance

Experian

Melbourne, Australia

BDM, Banking, Finance and Insurance - Managed a customer portfolio of clients and exceeded targets by over 300% during tenure.

1999 - 2004 ~5 yrs
Team & coworkers

Colleagues at Tradeshift

Other employees you can reach at tradeshift.com. View company contacts for 857 employees →

EL E L. E L. Colleague at TradeshiftLondon, England, United Kingdom, United Kingdom View → MH Meri H. Meri H. Colleague at TradeshiftSeattle, Washington, United States, United States View → EY Ethan Yue Ethan Yue Colleague at TradeshiftSuzhou, Jiangsu, China, China View → CF Charles Franklin Charles Franklin Colleague at TradeshiftJacksonville, Florida, United States, United States View → JB Joe Boy Joe Boy Colleague at TradeshiftAbuja, Federal Capital Territory, Nigeria, Nigeria View → JH Jonathan Howes Jonathan Howes Colleague at TradeshiftGreater Boston, United States, United States View → RL Ramus Lahhh Ramus Lahhh Colleague at TradeshiftCopenhagen, Capital Region Of Denmark, Denmark, Denmark View → BS Bola Sarah Bola Sarah Colleague at TradeshiftWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia View → CL Carolyne Lecomte Carolyne Lecomte Colleague at TradeshiftGreater Paris Metropolitan Region, France View → 陈 陈金龙 陈金龙 Colleague at TradeshiftJiangsu, China, China View →
2 education records

Sarah Hall (Neé Hart) education

Ba Hons, English Literature And Linguistics

Surrey University

Activities and Societies: Participated in third year exchange program with Michigan State University, USA

4 A Levels, 10 Gcses

Harrogate Grammar School
FAQ

Frequently asked questions about Sarah Hall (Neé Hart)

Quick answers generated from the profile data available on this page.

What company does Sarah Hall (Neé Hart) work for?

Sarah Hall (Neé Hart) works for Tradeshift.

What is Sarah Hall (Neé Hart)'s role at Tradeshift?

Sarah Hall (Neé Hart) is listed as An experienced business leader, focussed on delivering operational and service excellence in scale ups. Passionate about delivering optimal customer experience, high retention and NPS levels and profitable growth . at Tradeshift.

Where is Sarah Hall (Neé Hart) based?

Sarah Hall (Neé Hart) is based in Harrogate, England, United Kingdom while working with Tradeshift.

What companies has Sarah Hall (Neé Hart) worked for?

Sarah Hall (Neé Hart) has worked for Tradeshift, Autorek, Form3, Unit4, and Certinia.

Who are Sarah Hall (Neé Hart)'s colleagues at Tradeshift?

Sarah Hall (Neé Hart)'s colleagues at Tradeshift include E L., Meri H., Ethan Yue, Charles Franklin, and Joe Boy.

How can I contact Sarah Hall (Neé Hart)?

You can use AeroLeads to view verified contact signals for Sarah Hall (Neé Hart) at Tradeshift, including work email, phone, and LinkedIn data when available.

What schools did Sarah Hall (Neé Hart) attend?

Sarah Hall (Neé Hart) holds Ba Hons, English Literature And Linguistics from Surrey University.

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