Hallie Pond Email and Phone Number
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Conflict is everywhere, and how leaders navigate it impacts organizational performance. I believe businesses thrive, people grow, and relationships flourish when we navigate it with confidence. Through 1:1 coaching and workshops, I hold space for leaders as they build resilience, improve their communication and influencing skills, and process group dynamics within their teams. I offer corporate workshops to support leaders and their teams in developing skills to address conflict and navigate change. In the end, people feel proud and connected at work - having built trust and collaborated to achieve meaningful business impact. As a result, people find more joy working together and tap into the creativity and wisdom that makes their teams thrive. ---> Learn more at www.truespaceconsulting.com. <---Areas of Experience: Executive Coaching | Organizational Culture | Leadership Development | Program Facilitation | Change Management | Communications Strategy & Development | Team Building | Public SpeakingCore values: integrity | compassion | optimism | challenge | funInterests: reading | walking | playing piano | camping | live music | sunny days | traveling
Truespace Consulting
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Mediator And FacilitatorTruespace ConsultingPine River, Mn, Us
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Coach & ConsultantTruespace Consulting Nov 2019 - PresentNew York, Ny, UsI hold space for leaders to amplify their wisdom and achieve their goals through leadership development workshops and coaching. Together, we explore personalized approaches to challenging conversations, change management plans, and customized workshops to enhance team dynamics. Leaders leave each session with new insights to help them better serve their teams.
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Collaborative Solutions SpecialistConflict Capable Solutions Jul 2024 - PresentMinneapolis, Mn, Us-Facilitate conflict capability training for leaders, HR professionals, and teams - boosting organizational productivity, fostering collaboration, and increasing employee satisfaction. -Support employees who have reached an impasse through guided conversations & helping them to navigate individual conflicts with dignity to find mutually agreeable sustainable solutions. -
Project AdministratorMorton Deutsch International Center For Cooperation & Conflict Resolution Aug 2023 - Sep 2024New York, Us-Vet and forge business and community partnerships to support Americans on their quest to build bridges of understanding and peace across political differences.-Provide administrative support across 25 projects. -
Human Resources Leader / HrbpNexhealth Jun 2020 - Oct 2022San Francisco, California, Us-Served as People Operations Leader and HRBP to executive team.-Designed and facilitated the first manager training program - including the alignment on NexHealth's operating principles, feedback philosophy, and offboarding procedures.-Coached leaders on communication tactics and leadership best practices.-Increased employee engagement score by 16% in 2021 through implementation of company offsite, team building exercises, and manager training.-Managed employee relations - resolving conflict, offering career coaching, and responding to HR-related inquiries.-Scaled NexHealth from 15 to nearly 300 employees. -Built, implemented, and facilitated a new employee onboarding program resulting in a decrease in the time to ramp in their roles from 2 weeks to 2 days. -Designed and implemented an employee offboarding program. -Selected and managed benefits, constructed policies, and analyzed people data to inform business decisions. -
Manager, Customer Success (Employee Experience)Glassdoor Jan 2018 - Nov 2019San Francisco, Ca, Us-Coached emerging customer success leaders.-Led employee engagement and retention initiatives.-Created performance competency frameworks, facilitated team building workshops, and updated bonus structures.-Coached C-level executives on how to respond to employee feedback and launch change initiatives to positively impact employee engagement and sentiment.-Segmented client base, defined service levels, and built communication strategies.-Selected systems & tools to increase operational efficiency.-Led a team of 17 (12 customer success specialists, 4 senior customer success specialists, and 1 team lead) spanning 2 offices - Mill Valley and Chicago. -Served as a cross-functional liaison representing the SMB client experience to surface product feedback. -Launched automated email campaigns and drove CRM architectural updates to improve operational efficiency. During my tenure, we made many improvements: reduced client response times from 8+ hours to 1.5 hours, increased CSAT scores from 6.5 to 8 (of 10), and raised NPS by 10 points. -
Customer Success Team LeadBrightwheel Jun 2017 - Jan 2018San Francisco, California, Us-Coached & mentored customer success managers.-Designed the customer onboarding experience and internal processes for new customers.-Created brightwheel's first retention program and defined success criteria to enable customer growth.-Refined the customer cancellation process resulting in a 30% increase in customer "saves." -Synthesized and surfaced data points cross-functionally regarding customer feedback trends - driving product improvements and positively influencing customer satisfaction. -
Partner Relations Team LeadNerdwallet Jan 2016 - May 2017San Francisco, California, UsNerdWallet is on a mission to provide clarity for all of life's financial decisions.After 6 months as an individual contributor, I stepped into a leadership role where my responsibilities grew. I managed a team of 6 account managers and sales development representatives. I analyzed quarterly trends to set and track aggressive goals, and designed and led strategic planning sessions for partner engagement.In addition, I independently engaged and supported a portfolio of 200+ banking partners through the publication of financial literacy content and resources. -
Partner Relations ManagerNerdwallet Jul 2015 - Jan 2016San Francisco, California, UsAs a partner relations manager, I was passionate about supporting and engaging a portfolio of 350 banking partners. At times, our banking contacts struggled to evolve their websites to cater to a new generation of customers. I helped build and execute communication strategies that motivated them to create change by syndicating NerdWallet's content and offering new and engaging financial literacy tools to their customers.I also served as an internal cross-functional liaison - surfacing up my analyses of partner engagement trends and presenting synthesized data to internal teams and superiors.
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Manager, Outreach & PartnershipsWe Apr 2014 - Jun 2015Toronto, On, CaWe Charity inspires youth to take action and generate positive social impact through domestic and international volunteerism and charity. In this role, I managed a team of 4 outreach speakers. I created presentation content, coached public speaking, designed and delivered trainings, and coordinated speaking tour logistics.In addition, I'm proud of planning & executing the following: -4 youth leadership summits for ~800 students including all budgeting, programmatic content development, staffing plans, and participant recruitment & marketing plans. -3 professional development sessions for 60 middle and high school educators.I was responsible for prospecting and sustaining partnerships with 4 school districts, 4 community organizations, 3 sports partners, and 2 city officials.I also delivered presentations, facilitated networking events, and conducted fundraising meetings with local philanthropists and leaders in the community. -
Senior Educational Programming CoordinatorWe Apr 2013 - Apr 2014Toronto, On, Ca-Scaled team from 4 to 15 staff-Managed a portfolio of 200+ schools with active We Act chapters in Northern California-Planned & executed 3 professional development sessions (equipping middle & high school educators with tools & resources to integrate social emotional development and service learning programs in the classroom)-Facilitated 2 service learning trips to Ghana with 40 youth ages 14-18
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Youth Programming Coordinator & Outreach SpeakerWe May 2012 - May 2013Toronto, On, CaAt FTC, I married my enthusiasm for sustainable international development with social justice education. I worked with youth and educators on embedding social justice activities and events in the classrooms of schools throughout California. -Founding US-based staff member-Managed portfolio of 100+ schools-Personally presented to 16,000+ youth across California -Facilitated 150 action planning sessions with 3000 students who went on to complete 5000+ hours of volunteer work in their communities that year -Led 1 international service trip to Nicaragua with 28 middle-schoolers
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Program Consultant, SenegalMinnesota Studies In International Development Aug 2011 - Jun 2012Minneapolis, Minnesota, Us
Hallie Pond Skills
Hallie Pond Education Details
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Columbia UniversitySocial-Organizational Psychology -
Columbia UniversityAdvanced Certificate In Cooperation And Conflict Resolution
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University Of MinnesotaGlobal Studies
Frequently Asked Questions about Hallie Pond
What company does Hallie Pond work for?
Hallie Pond works for Truespace Consulting
What is Hallie Pond's role at the current company?
Hallie Pond's current role is Mediator and Facilitator.
What is Hallie Pond's email address?
Hallie Pond's email address is ha****@****ail.com
What is Hallie Pond's direct phone number?
Hallie Pond's direct phone number is +121883*****
What schools did Hallie Pond attend?
Hallie Pond attended Columbia University, Columbia University, University Of Minnesota.
What are some of Hallie Pond's interests?
Hallie Pond has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights.
What skills is Hallie Pond known for?
Hallie Pond has skills like Public Speaking, Community Outreach, Event Planning, Leadership, Research, Fundraising, Nonprofits, Volunteer Management, Youth Mentoring, Customer Service, Youth Engagement, Program Development.
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