Provide electronic access to state court systems for the Oregon Judicial Department (OJD), state agencies, city and county agencies, businesses, and the public. Provides technology support to OJD administration and the courts; provides Help Desk services for business partners and the public; facilitates OJD's data and communications infrastructure; acquires, maintains, and supports software and hardware components; Troubleshoot technical issues to bring about quick resolutions to reported… Show more Provide electronic access to state court systems for the Oregon Judicial Department (OJD), state agencies, city and county agencies, businesses, and the public. Provides technology support to OJD administration and the courts; provides Help Desk services for business partners and the public; facilitates OJD's data and communications infrastructure; acquires, maintains, and supports software and hardware components; Troubleshoot technical issues to bring about quick resolutions to reported problems; Collaborated with cross-functional teams to diagnose and solve problems using root cause analysis; Proactively identifying issues, proposing solutions, and completing tasks within deadlines and budgets; Support and assist other team members with technical issues, troubleshooting, and problem-solving. Show less

● Consult with clients for current/future computer and network needs● Install, configure, and perform equipment setup, upgrades, moves & changes.● Support clients by finding/implementing solutions to current issues● Train clients on new software as well as providing support for existing software● Supported RAID controller hardware installation and implementation for customers

● Deploy new systems, maintain existing systems, and dispose of obsolete systems● Monitor performance SLAs and help adjust ticketing system to improve support of clients● Develop and present trainings to staff in group and individual settings● Provide basic and advanced support for students, staff, and other technicians● Provide prompt support both remotely and in-person on an on-call basis● Consult with clients for current/future computer and network needs● Install… Show more ● Deploy new systems, maintain existing systems, and dispose of obsolete systems● Monitor performance SLAs and help adjust ticketing system to improve support of clients● Develop and present trainings to staff in group and individual settings● Provide basic and advanced support for students, staff, and other technicians● Provide prompt support both remotely and in-person on an on-call basis● Consult with clients for current/future computer and network needs● Install, configure, and perform equipment setup, upgrades, moves & changes. Show less

● Supported RAID controller hardware installation and implementation for customers● Helped design, assemble, and configure demonstrations for trades shows● Travel to customer locations to support installations and troubleshooting● Work with engineer in Asia on projects and provide feedback on hardware and software● Support office computers, server (production and sandbox), network, and phone system.

Windows 2000 launch project● Learned Windows 2000 Professional software, and helped resolve client issues● Tracked cases to their close and worked with clients if the issue resurfaced● Mentored new employees on the project●

● Helped users to become more comfortable with applications and the campus network● Developed materials, trained, and supported clinic staff on use of medical software