Wesley Hall Email & Phone Number

Lynchburg, Virginia, United States

San Diego, California, United States

Greater San Diego Area

Team Lead of T3 development, modifying C# code to fix bugs and enhance .NET capability whileidentifying and re-structuring front-end framework. Brain-storming ideas through experience in the UIwith clients to help application become independent of human training.

Greater San Diego Area

T3 Scrum team adding new functionality to software and working through application bugs. Refactoringasp pages using angular 4, JavaScript, HTML, and CSS.

Greater San Diego Area

Creating internal database portals; use SQL, HTML, CSS, VBScript, and JScript to make 3 client portalsModifying active search portals; SOW complete for 51 separate portalsAnalyzing errors in portals as application is updated; resolved 6 portal error writing new SQL codeKeeping client application up to date; update 50 installed database and application serversImplementing T-SQL scripts; wrote 20 scripts to modify data on client databasesManaging external-facing portal; troubleshoot and test DMZ server outside firewall, 15 resolutionsGetting acknowledged in the 2016 monthly communications by the President of Echo 5 timesResolving problems from old versions of application; apply 8 post deliverable files and scriptsInstalling new application environment; set up server roles for 8 new servers; created 2 seed databasesCompleting export map for use with API; execute HL7 Export map for use with EpicConfiguring Email and Fax; 6 instances of restoring application, sftp, and email/fax communicationTraining new technical specialists; 2 employees ready to do installations in 2 weeks through 8 sessions

Greater San Diego Area

Learning about healthcare credentialing; take live support calls after 65% of the normal on-boarding timeSatisfying clients; 3 positive emails from clients and 1 from both the COO of Echo and CS managerAnswering high quantity customer concerns; after 3 months, was second highest call resolution: 72/weekCreating reports through application use; Excel, Word, and Microsoft text to run 250+ reportsImporting/ exporting; 18 comma, pipe, apostrophe-delimited text documents to the databaseTeaching clients; lead on 7 training sessions for Credentialing, Optometric, Call-Center, and ReporterTraining new employees; prepare 6 customer support employees in software/live call interface

Bachelor Of Arts

Activities and Societies: Phi Theta Kappa Honors Society

Information Technology

Working in the BIT (Business Information Technology) Lab 40 hours / week completing 14 courses to acquire 2 high-level program.

Associate Of Arts (Aa)