Technical Support
(Maret 2024 - July 2024) at Central Bank of Indonesia• SDMX (Statistical Data and Metadata eXchange)(Agustus 2021 - Desember 2023) at PT. Bank Rakyat Indonesia• BRICaMS (Cash Management System)• EBPP (Electronic Billing Presentment and Payment)Job Descriptions: • Troubleshooting and responding in groups or email if there is an issue.• Monitoring applications, payment and receivable transactions.• Create daily issue reports.• Analyze issues, send data and logs to principal if necessary.• Open a ticket and follow up with the principal if there is an issue that cannot be resolved.• Deploy patches in Development and Production.• Create patch documents (Unit Test, SIT, SOP (Deploy, Backup and Rollback)).• Testing in Development regarding Patches.• Create preventive maintenance every month and make monthly reports.