● Daily provisioning of Residential and Business customers● GPON & EPON Management (Wave 7, Dasan, and Adtran)● Manage a VMWare vCenter Infrastructure● Planned and Implemented a P2V plan for 30+ Servers● Manage an internal Exchange Server● Design and Implement Installs for local businesses● Provide managed tech support for local businesses● Provide US based support for Dasan Networks (Global Leader in FTTH access solutions)● Assist in managing a redundant core… Show more ● Daily provisioning of Residential and Business customers● GPON & EPON Management (Wave 7, Dasan, and Adtran)● Manage a VMWare vCenter Infrastructure● Planned and Implemented a P2V plan for 30+ Servers● Manage an internal Exchange Server● Design and Implement Installs for local businesses● Provide managed tech support for local businesses● Provide US based support for Dasan Networks (Global Leader in FTTH access solutions)● Assist in managing a redundant core network for over 40,000 customers across Ohio Show less

● Provided phone-based support for Windows XP, Windows Vista, and Windows 7● Answered phone in a corporate environment● Imaged PC's with pre-configured images for specific models using Norton Ghost● Picked up/Delivered PC's across Campus● Helped students and employees with various computer issues● Troubleshot various PC hardware/software issues● Worked with Help Desk databases● Extensive documentation of all issues and resolutions

● Worked this job along with my Help Desk job over the summer● Learned how to setup video conferencing using the Sonic Foundry System● Recorded multiple webcast lectures for college level courses● Worked with multimedia equipment (I.E. Projectors, Document Cameras, etc.)