Ecommerce Manager - Operations
Current- Leading and Managing day to day operations of E-commerce Business Team.- Providing guidance, coaching and support to ensure a high level of performance and productivity.- Weekly E-commerce team meetings and trainings to boost work efficiency and effectiveness (Continuous Process Improvement).- To ensure about Order Fulfillment and Logistics (Inventory Management) plus SCM.- Ensuring high quality of customer support so managing returns and refunds efficiently to maintain customer satisfaction.- Sales monitoring and Performance analysis by generating regular reports using ERP software.- To manage marketing strategies these are PPC campaigns, promotions, discounts, vouchers, and sales events. To ensure about optimizations these are SEO and SEM.