Hamada Ibrahim
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Hamada Ibrahim Email & Phone Number

Empowering Businesses with Expert IT Infrastructure, Network Security, and Technical Support | Technical Support Lead | IT Infrastructure & Cybersecurity Expert | CCNA, MCSA, AZ-900 Certified at Fiverr and Upwork Freelancers (Buyers and Sellers)
Location: Cairo, Egypt, Egypt 8 work roles 3 schools
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Role
Empowering Businesses with Expert IT Infrastructure, Network Security, and Technical Support | Technical Support Lead | IT Infrastructure & Cybersecurity Expert | CCNA, MCSA, AZ-900 Certified
Location
Cairo, Egypt, Egypt

Who is Hamada Ibrahim? Overview

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Hamada Ibrahim is listed as Empowering Businesses with Expert IT Infrastructure, Network Security, and Technical Support | Technical Support Lead | IT Infrastructure & Cybersecurity Expert | CCNA, MCSA, AZ-900 Certified at Fiverr and Upwork Freelancers (Buyers and Sellers), based in Cairo, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Hamada Ibrahim.

Hamada Ibrahim previously worked as Technical Support Lead at Fiverr And Upwork Freelancers (Buyers And Sellers) and Technical Support Lead at Sinai University. Hamada Ibrahim holds Master Of Science In Information Technology, Computer And Information Sciences, General, 3.00 from Arab Academy For Science, Technology And Maritime Transport.

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Profile bio

About Hamada Ibrahim

As a seasoned IT professional with over 10 years of expertise , I specialize in optimizing IT infrastructure, fortifying network security, and leading technical support teams to deliver exceptional service. My expertise spans IT infrastructure management, network administration, and cybersecurity, backed by certifications in CCNA, MCSA, and Azure Cloud. Currently serving as the Technical Support Lead at Sinai University, I drive efficiency, enhance security, and mentor teams to achieve top-tier performance. I am passionate about leveraging technology to solve complex challenges and am committed to helping businesses achieve seamless, secure operations.

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Fiverr and Upwork Freelancers (Buyers and Sellers)
Fiverr And Upwork Freelancers (Buyers And Sellers)
Empowering Businesses with Expert IT Infrastructure, Network Security, and Technical Support | Technical Support Lead | IT Infrastructure & Cybersecurity Expert | CCNA, MCSA, AZ-900 Certified
AeroLeads page
8 roles

Hamada Ibrahim work experience

A career timeline built from the work history available for this profile.

Technical Support Lead

Current

Technical Support Lead with over a decade of experience, I specialize in optimizing IT infrastructure, network administration, and cybersecurity. My proven track record in leading technical teams, resolving complex IT issues, and enhancing system efficiency has empowered organizations to achieve seamless operations and robust security.I have successfully.

Sep 2024 - Present

Technical Support Lead

Current

Al Isma'iliyah, Egypt

- Led a team of technical support professionals, driving a 30% reduction in hardware issues through proactive maintenance and strategic problem-solving.- Administered critical IT systems, including Active Directory, SCCM, and VMware, to ensure smooth and uninterrupted IT operations across the university.-Enhanced user satisfaction and operational.

Feb 2024 - Present

It Support Specialist

Ismailia Governorate, Egypt

  • Delivered comprehensive help desk support with a 95% user satisfaction rate, managing over 500 user requests per month and ensuring timely resolutions.
  • Spearheaded hardware and software installations, leading to a 20% improvement in overall system efficiency and performance.
  • Provided critical technical support that contributed to the smooth operation of university IT infrastructure.
Nov 2018 - Feb 2024

Adsl Technical Support Engineer

Cairo, Egypt

  • Resolved escalated technical issues with a 90% first-contact resolution rate, enhancing customer satisfaction and operational efficiency.
  • Implemented effective network troubleshooting practices, resulting in a 30% reduction in service calls and improved service delivery.
  • Maintained a 99.5% network uptime through diligent proactive monitoring and issue prevention.
Jul 2018 - Oct 2018

Sales Representative

Ismailia Governorate, Egypt

  • Provided outstanding customer service, contributing to increased sales and streamlined workflow efficiency.
  • Managed inventory and sales processes, reducing discrepancies and ensuring consistent product availability.
Aug 2015 - May 2018

Course Instructor

Ismailia, Al Isma'iliyah, Egypt

  • Developed and delivered engaging A+ Computing courses, significantly enhancing student engagement and technical proficiency.
Jan 2017 - Apr 2017

It Support Specialist

Ismailia Governorate, Egypt

  • Installed and configured operating systems to optimize system performance and reliability.
  • Delivered high-quality troubleshooting and support services, maintaining a high standard of customer satisfaction and service excellence.
Jun 2010 - Jun 2015

Administrative Member

Union Public Service Commission( Upsc )

Port Said Governorate, Egypt

Key Responsibilities and Achievements:Project Coordination:Developed project plans outlining clear goals and timelines, ensuring on-time and within-budget project delivery.Team Collaboration:Facilitated effective communication and collaboration among team members, enhancing project outcomes.Training Material Development:Created tutorials on.

Aug 2012 - May 2013
3 education records

Hamada Ibrahim education

Diploma In Information Systems, Management Information Systems, General, Good

Activities and Societies: Engaged in project-based learning and collaborative research, which enhanced problem-solving abilities and.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General, Very Good

Activities and Societies: Active member of the Business Club, where I honed leadership and organizational skills through various projects.

FAQ

Frequently asked questions about Hamada Ibrahim

Quick answers generated from the profile data available on this page.

What company does Hamada Ibrahim work for?

Hamada Ibrahim works for Fiverr and Upwork Freelancers (Buyers and Sellers).

What is Hamada Ibrahim's role at Fiverr and Upwork Freelancers (Buyers and Sellers)?

Hamada Ibrahim is listed as Empowering Businesses with Expert IT Infrastructure, Network Security, and Technical Support | Technical Support Lead | IT Infrastructure & Cybersecurity Expert | CCNA, MCSA, AZ-900 Certified at Fiverr and Upwork Freelancers (Buyers and Sellers).

Where is Hamada Ibrahim based?

Hamada Ibrahim is based in Cairo, Egypt, Egypt while working with Fiverr and Upwork Freelancers (Buyers and Sellers).

What companies has Hamada Ibrahim worked for?

Hamada Ibrahim has worked for Fiverr And Upwork Freelancers (Buyers And Sellers), Sinai University, Xceed, Vodafone, and British Institutes.

How can I contact Hamada Ibrahim?

You can use AeroLeads to view verified contact signals for Hamada Ibrahim at Fiverr and Upwork Freelancers (Buyers and Sellers), including work email, phone, and LinkedIn data when available.

What schools did Hamada Ibrahim attend?

Hamada Ibrahim holds Master Of Science In Information Technology, Computer And Information Sciences, General, 3.00 from Arab Academy For Science, Technology And Maritime Transport.

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