Hamad Ahmad Email & Phone Number

■ Actively engage in prospecting, qualifying, and converting leads into paying customers■ Effectively communicate product features and benefits to potential customers, addressing their needs and concerns■ Collaborate with cross-functional teams to ensure customer satisfaction and streamline the sales process

■ Responsible for inbound & outbound prospecting and lead generation - Google Cloud Business■ Conducted 60+ daily activities to exceed sales quotas■ Consistently booked 10+ sales-qualified meetings per month■ Coordinated with Google's technical team to generate opportunities■ Empowered businesses to harness the potential of cloud technologies, showcasing their ability to foster innovation and overcome traditional barriers to organizational transformation

■ Qualified leads from marketing campaigns as sales opportunities■ Proactively sought new business opportunities in the market through cold calls and emails■ Booked meetings for Account Executives, contributing to pipeline growth■ Represented the company at industry events, increasing brand awareness

Ontario, Canada

■ Advised clients on cloud migration strategies (AWS, Azure, GCP), contributing to $900,000 in revenue in 2022■ Successfully mobilized businesses to assess and migrate their IT infrastructure to the cloud■ Developed and delivered persuasive sales presentations, improving conversion rates■ Built and grew positive relationships with key business contacts

Canada

■ Achieved 115% goal attainment, selling over $70,000 worth of IT hardware and software solutions■ Delivered 50+ cold calls daily to reach quota and sales goals■ Successfully sold the industry’s top technology products, services and solutions■ Prospected for new customers through a high volume of customer touchpoints to effectively grow my book of business■ Researched current and potential customers to understand their business to better educate them on the value of working with CDW■ Collaborated with peers and industry partners to bring the best technology solutions to customers

Toronto, Ontario, Canada

■ Utilized the ServiceNow ticketing system to action and triage service requests and incidents■ Assisted with Identity and User Access Management through the use of Active Directory, Microsoft 365 Admin Center, and Azure Active Directory■ Setup and configured hardware such as laptops, printers, servers, cameras, docking stations, phones, and mobile devices■ Troubleshoot hardware, software, and network issues using critical thinking and problem-solving skills■ Remotely installed and configured software using SCCM and PDQDeploy■ Followed and implemented endpoint security measures using CrowdStrike and Proofpoint■ Created documentation and guides that supported the business needs and processes■ Utilized Cisco Meraki to monitor the company network

Toronto, Canada Area

■ Provided Technical Support for Scotiabank employees■ Engaged in the troubleshooting of software, hardware, and network issues for users■ Worked with Active Directory for user management and privileged access management■ Worked with ServiceNow for ticket reporting and management■ Worked with and provide support for Citrix, VPN, Entrust, and Cisco■ Repaired and Imaged Desktop Computers and Laptops

Toronto, Canada Area

■ Analyzed Identity and Access Management related issues■ Administered and provided support for security tokens to over 30,000 Scotiabank Employees■ Engaged in service desk support for multi-factor authentication across the bank■ Worked with and provided support for RSA Token, Citrix, VPN, and Active Directory■ Analyzed and documented various project statistics and KPI’s■ Aided in the revamping of security and provisioning of access management at Scotiabank

Toronto, Canada Area

■ Configured workstations, including Windows 7 & 10■ Supported the migration of Cisco phones to Five9 Softphones■ Collected and analyzed software-related logs and reports■ Developed and implemented scripts for resolving Five9 application bugs■ Provided technical guidance for the development and troubleshooting of computer systems■ Identified system data, hardware or software components required to meet user needs■ Developed guidelines for implementing secure systems for customers or installation teams

Toronto, Canada Area

■ Provided precise and accurate information regarding customer requests■ Worked with a diverse group of individuals■ Ensured overall safety of co-workers and customers by following proper procedure■ Possessed patience and understanding when resolving customer needs and requests

147 Kendal Ave.

■ Worked with a team of 5 people■ Helped update and maintain over 500 computers■ Repaired numerous computers and computer parts■ Reimaged both Microsoft and Apple computers■ Monitored classrooms and lab rooms■ Monitored CCTV for George Brown College■ Managed user accounts with Active Directory■ Troubleshoot, update and configure the following software: Deepfreeze, QuickBooks, AutoCAD, Visual Studio, XCode, and SSRS

■ Worked in teams to sell Nestlé products and represented the company appropriately■ Built my communication skills by effectively communicating to customers■ Worked in a fast-paced environment with inflexible and long hours■ Built long lasting relationships with co-workers and managers■ Results-oriented environment that made me effective in selling and performing my job.