Corporate-Head HR & Administration of a workforce of over 2000 across 2 states of India, In charge of HR function for 18 QSR retail stores throughout North zone (Haryana/Delhi) and Plant - Factories (Haryana and Delhi) with 1000 rolled and non-rolled employees, successfully implemented HR Programs, which ensured consistency throughout region and provided region and provided managers with critical tools to enhance productivity. Reporting to Director/M.D/V.P of the company. o Member of Interview panel Team Holding the Interviews, Updating all recruitment records and databank, Fixing and negotiating of Salaries, Issue of offer and appointment letters. Responsible for Campus Recruitments, co-ordinate with ITI, Management Institutes & Polytechnics etc.o Salary and Wage Structure/Payroll, Job Grading & Evaluation, Salary Reviews, Compensation & Benefits, Incentive, Performance Management/ Appraisal Programs/Reward, Training/Learning & Development, Final Settlement and Employee Exit Arrangements.o Design, develop & ensure adherence to Training Content on ISO, HACCP, FSM, PERSONNEL HYGIENE, and GMP ETC.o Identification of Training Needs through Performance Appraisal system. Identification of Internal Trainer buddy systems “EACH ONE TEACHES ONE PROGRAMS”.o Disciplinary / Legal Actions against misconducts / indiscipline acts.o Attend the court Case and responsible for all compliances Liaison with Govt. Bodies- FASSI, DP, POLLUTION BOARD, SHOP AND FACTORY ACT, P.F, ESIC, TOWN PLANNING, FIRE AND SAFETY, CONTRACT AND LABOUR ACT, EMPLOYMENT EXCHANGE ETC. Ensure all policies and procedures are up to date and legally complete.o Employee Medical Insurance, Organize periodical Health camp, co-ordination with Factory Medical Inspector.o Handling In-discipline at workplace, Grievance handling & settlement of disputes. Eliminate labour problems with counseling

Workforce of over +600 across 3 states of India, Head of the Departments, Authorise Signatory of all lisioning Compliance & HR Function & Legal for 10 Casual Dining Resturants,Retail stores throughout North zone (Haryana/Delhi/Noida) and Factories (Haryana and Delhi, Baddi) with 300 rolled and non-rolled employees, successfully implemented HR Programs, which ensured consistency throughout region and provided region and provided managers with critical tools to enhance productivity. Reporting to Partners/Chairman of the Company.FACILITIES MANAGEMENT ADMINISTRATION :- NEW STORE OPENING + FOOD PROCESSING UNIT+ BASE KITCHEN+ FACTORY OPENING PROJECT ROLE AND RESPONSIBILITIES:- HAND ON MORE THAN 35 QSR/CASUAL DINING/BAR & LOUNGE, BASE KITCHEN, FACTORY ETC, AUTHORISED SIGNATORY AND RESPONSIBLIE OF ALL LISIONING WITH ALL POLLUTION, DP EATING HOUSE, MCD, EXCISE, TAXTION, TOUR AND TRAVEL ETC GOVT DEPARTMENTS AS WELL AS REPRESENT THE COMPANY IN LEGAL CASE. o Site Visit and survey for location finalization; identify the gap related to Industrial Norms, Market etc.o Agreement, Rent deed, Layout Design Civil, Electrical, Blue print Designing Negotiation. o Manage the opening process for new studio locations, relocations, & remodels of existing locations in a manner consistent with Company SOP and in accordance to planned project timing. o Act as liaison between franchisee base & 3rd party architects & signage vendors. o Assist in securing necessary entitlements and manage project progress through third party general contractors. o Vendor Management, Lisioning with all Civil and Govt Bodies. o Complete a comprehensive Manager in Training program that covers all the in’s & out’s of running a successful restaurant.o Work with chef to lead the kitchen crew in preparing outstanding, hand-crafted food while following our tried & true recipes & Train, motivate and help develop the kitchen staff while also focusing on the business goals of process improvements.

Corporate-Head HR of a workforce of over 1500 across 2 states of India, In charge of HR function for 12 QSR retail stores throughout North zone (Haryana/Delhi) and Two Factories (Haryana and Delhi) with 1000 rolled and non-rolled employees, successfully implemented HR Programs, which ensured consistency throughout region and provided region and provided managers with critical tools to enhance productivity. Reporting to Director/M.D of the company. Responsible for senior level decision making for day to day management and strategic direction of the organization. Handel overall HR Operations and General Administration Handel all Retail Outlets (11) & Two Factories (Haryana +Delhi) Compliance and Grievance related to day by day activities. Handel and implementation part of HR ERP Module (AX12 Microsoft) as well as Payroll Module, Compensation (Payroll) Management more than 1000/- people (entire Group).Talent Acquisition, development, retention and reporting, owner ship of HR Budgets.Atomization of HR Process according to requirement and integrate with ERP System. Monthly Audit of Salary and wage and other HR process as advice by Management. Design and maintain the policy and producers of the company as advice by Management and implementation part of the policy. Ensure all Job Descriptions are kept up to date; create new JDs as and when necessary and designed PMS System according to requirement. Ensure all policies and procedures are up to date and legally compliant.To lead and support the development and implementation of HR policy across all areas of the organization including improving performance, maximizing attendance and providing effective management of change. Provide advice to managers on pay, conditions of service matters, employee relations issues and policies taking into account current employment and case law to influence best practice and operational activity.Handel overall HR Operations and General Administration.

Head HR of a workforce of over 2500 across 3 states of India, In charge of HR function for 15 QSR retail stores throughout North zone (Haryana/Rajasthan/Punjab) and Two Factories (Haryana and Uttar Pradesh) with 3500 employees, successfully implemented HR Programs, which ensured consistency throughout region and provided region and provided managers with critical tools to enhance productivity. Reporting to Director/M.D/G.M Operations. o Handling the HR Generalist Profile Developing and implementing HR Strategy, Polices, Grievance Handling in line with the overall business strategies of the organization and Team of 18 members, Maintaining & improving the whole teams KRA (Key Result Areas), which includes minimum 80% of Employees & Management Satisfaction Index.o Handel overall HR Operations and General Administration as well as provide timely HR Related Management Reports to the Top Management.o Handel all Retail Outlets (15) & Two Factories (Haryana + U.P) Compliance and Grievance related to day by day activities. (MGF MALL, AMBIENCE MALL, SAHARA MALL, DT MALL).o Handel HR ERP Module (Ramco) as well as Payroll Module, Compensation (Payroll) Management more than 6000/- people (entire Group).o To ensure a pay and incentive package that is competitive in the job market in order to attract, retain, reward and motivate the employees. CAMPUS HIRING's- Participate is Campus for hiringso Assessments of training needs and facilitating programs for developing personal and professional competencies and also driving them to meet expected standards. o To support all sites with competent contract labor force while complying with all statutory norms and regulations.o Responsible to maintain KRA/KPI and assure annual employee job performance assessments are conducted. This includes the annual goal setting process, the annual assessment process and periodic feedback sessions that strive to raise the performance bar in the organization.

o Member of Interview panel Team.o Manpower Planning, Co-ordination with Consultants, Co-ordination with Advertisement agencies, Naukri.com, Monster India, Jobsahed.com and other job portals. o Holding the Interviews, Updating all recruitment records and databank, Fixing and negotiating of Salaries, Issue of offer and appointment letters.o Analysis of manpower Requirement. & Screening CV’s and maintaining records co-ordination with placement agencies. o Responsible for complete joining and orientation Formalities of new employees. & Wage compensation structure –administration, fixation & Negotiation.o Co-ordinate activities for the identification of training needs of employees for upgrading their technical and soft skills.o Preparation of Policies like Health & Safety, Training, Employees Hand Book, Employees Appraisals etco Employee Assimilation: Driving Unit-specific Induction and buddy program to ensure better assimilation of new joinees into the organization.o Performance Management: Executing unit specific performance management framework, handling the development and administration of performance management programmes in the organization, including periodic performance reviews and appraisals for all staff members.o Attrition Management: Conduct exit interviews and capture reasons for exit accurately which would provide inputs for the retention strategies.o Grievance Management: Work with employees to address all types of employee grievances in timely and effective manner.o HR Analytics: Preparing and presenting various HR metrics like attrition analysis, C&B related analysis which helps in business decisions.

Responsibilities for the planning, development, and implementation of effective facilities policies and procedures:Budget & Cost Control: Responsible for controlling the capital and expense budget expenditures for Security and Facilities Department including all major capital improvement projects.Admin Software: Responsible for end user training of new jonnies over Online Stock & Stationery Management Software, Controlling the cost on stationary, consumption and inventory of office consumables. Acting as a functional consultant to give inputs to IT team for new SOP creation in the software. Audit & Asset Management: Responsible for purchasing, disposal, using, keeping and monitoring office assets. Procurement of CAPEX & Non CAPEX items.Housekeeping & Security: Responsible for managing Housekeeping & Security operations PAN India. Guest Relationship Management: Responsible for overall guest satisfaction; monitor the continuing effort of my team to deliver outstanding guest service. Guest House & Ware House Management: Management of warehouse & guest house, do all the necessary arrangement at the place.Liaison with government authorities: Police, Municipal Corporation, electricity board, telephone authorities, pollution control board, Fire department and others, ISO audit.AMC: AMC of equipments including EPBAX, Photocopier, Landline, UPS, Fire panel and access control system. Responsible for annual maintenance contracts with vendors.

Manpower Planning and Recruitment, Succession Planning Management,Employee Retention and Attrition Management,Change Management ,People Management,Industrial Relations Management,CAMPUS HIRING'S - for BPO and Telesales - Inbound and Outbound process. Over all General Administration.Vendor Management.Billing Accounts and Petty Cash Management.

Recruitment: • Responsible for Recruitment, Selection & MPP.- (BAMS Doctors, Telesales, BPO Process) • Identification of Manpower requirement from various departmental heads.• Coordinating with the Consultants & conducting interviews. • Completing the documentation of the entire Recruitment process.Orientation & Induction- Training and Operations• Recruit BAMS Doctors and Train according to product- telemedicine. • Implemented a well-designed induction-training package to ensure smooth entry of the new employee into the main stream of the company.• Design and deliver a staff handbook in a quite interesting, informative and enriching way.• Defining the Job Description & KRAs for various positions.• Updating job descriptions of all positions.People Management & Development:• Preparing appointment letters and Process appointments, Transfer, Resignation & Promotion.• Complete all formalities related to new joinees.• Preparing the Job Descriptions & Departmental Char as per SOP guidelinesFormulation of HR Policy & Procedures:• Conceptualization and documentation of comprehensive HR Policy and Procedures Manual.• Designing, Formulating & implementing various HR policies& procedures.• Aligning the HR Policy in accordance with the corporate business plan & the latest Industry Standards.• Designing Various Forms & Formats. Performance Appraisal: • Focus on objective assessment of individual performance by identifying the Key Result Areas and breaking them further down to Key Performance Indicators.• Smooth distribution of Appraisal Forms to the concerned persons.• Collection of Appraisal Forms from the respective HOD’s duly filled and signed by the concerned person.• Setting performance measures for the employees.All Over General Administration workAll Operation work as Operation In charge.