Account Managers Team Leader
Current*Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training.*Coordinate efforts and assist Application Specialists with technical product support, troubleshooting and training*Identifies program improvement opportunities that yield an increase in efficiency, training, and recommendations that may be useful to the customers (system or product upgrades)*Position responsible for ensuring contractual obligations with customers are met on a Service Request and systems basis*Actively assist in SLA commitments *Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations*Prepare and promptly submit all administrative and technical reports as requested to product Manager and advises of all field tests or installation requirements that need assistance from Application Engineering team