Salesforce Administrator
Current- Responsible for Salesforce user support, documentation, and SOPs (user onboarding, profile/rolematrix, 3rd-party integrations & user guides)
- Utilized advanced admin tools, such as Process Builder, Flows, Workflow rules, and other declarativeautomation tools to automate processes and improve efficiency
- Updated functionality & branding of JA’s core offering - registration portals for educational programs byupdating Visualforce pages, Salesforce automation, and email templates
- Improved corporate partner signup rate by 10% by providing data analytics via reporting