Hamid Ullah Email & Phone Number

Islāmābād, Pakistan

• Provided "frontline support" for Tier 1 publishers, offering both reactive and proactive guidance on licensing issues.• Managed a portfolio of requests, incidents, and problems, ensuring timely resolution and customer satisfaction.• Collaborated with the "Cloud Transformation Desk" team to coordinate services and support, enhancing team efficiency.• Analyzed and identified root causes of customer inquiries and technical issues, ensuring effective communication and resolution strategies.• Articulated the advantages of cloud products, leading to increased customer understanding and potential referral opportunities.• Documented and maintained detailed case tickets, adhering to specific process guidelines for quality assurance.• Contributed to team success through active participation in rotational queue duties, supporting various operational needs.• Generated software quotes for a diverse range of products from leading companies such as Microsoft, Adobe, VMware, Sophos, Cisco, and JAMF, demonstrating extensive product knowledge.

Rawalpindi Saddar

• Conducted business-to-business lead generation and qualification to ensure a robust pipeline of potential clients.• Offered comprehensive merchant solutions tailored to client needs, encompassing both e-commerce and brick-and-mortar payment processing systems.• Coordinated and executed in-person consultations to facilitate the seamless integration of point-of-sale (POS)systems for diverse clientele.• Assessed financial needs and delivered customized loan services to businesses experiencing economic hardshipdue to the COVID-19 pandemic.• Specialized in a suite of credit and debit card processing platforms, including but not limited to Clover, Stripe,Square, and Stax, enhancing transaction efficiency for merchants.

Bahria Town, Islamabad

• Served as primary contact for furniture delivery coordination, ensuring timely scheduling and updates to clients.• Provided customer support via chat and email, addressing inquiries related to item replacements, assembly, and exchanges.• Managed high-volume inbound calls concerning product delivery issues and rescheduling requests.• Facilitated delivery support for online purchases from Wowcher, eBay, company’s website and Amazon, securingcustomer satisfaction through replacements or refunds for defective items.• Engaged proactively with customers on canceled orders, offering alternatives and facilitating new sales orders.• Kept comprehensive case notes reflecting customer interactions and resolutions.• Conducted training for new hires on company tools and customer service processes.

Islāmābād, Pakistan

• Qualified leads for sales team from Gumtree, Wow Cher, eBay, Facebook Marketplace, inbounds calls and tendersleep.co.uk.• Provided Tier 1 customer support through web chat interfaces, addressing a wide range of customer inquiries and ensuring a high level of service satisfaction.• Conducted sales and after-sales activities through cold and warm calling, including providing guidance on furniture assembly.• Managed email campaigns, created invoices, organized delivery schedules, and offered after sales assistance.• Handled inbound and outbound calls to drive sales to execute strategic upselling initiatives, contributing torevenue growth and customer base expansion.

Islāmābād, Pakistan

Islamabad, Islāmābād, Pakistan

• Develop and implement digital marketing campaigns across various platforms. • Utilized digital advertising platforms such as Gumtree, Wow Cher, eBay, Facebook Marketplace, and tendersleep.co.uk.• Monitor and report on campaign performance and ROl.• Manage email, social media, website and display advertising campaigns.• Collaborate with internal teams to create landing pages and optimize user experience.• Analyze and utilize web analytics tools to measure site traffic and user behavior.

Islamabad, Islāmābād, Pakistan

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