Hamid Masoumi Email & Phone Number

South Australia

Central point of contact for service management and first escalation point.Responsible for development and maintenance of support and training documentation.Responsible for management of support personnel, service providers and customer stakeholders.Responsible for contract obligations, production support processes and service level agreements.

Adelaide, Australia

Managed a geographically and culturally diverse team (Australia, India, Singapore, US).Managed Vendors and Stakeholders for 3 BHPB projects.Developed, maintained and executed the project schedules.Documented and managed project risks, issues, dependencies and financials.Managed end to end upgrade for the entire Portal landscape (12 environments).Assisted with BHPB Change Management by successful implementation of the new business processes for Human Resources Country Legal Change and Sync packagesCompleted all deliverables (including new QA & Prod builds) on time and under budget

Deployment Manager for Telstra Registration and Enrolment (R&E) into UAT Environments.Managed R&E deployment requirements and resources.Managed stakeholders and third party vendors.Obtained necessary client approvals and prepared the deployment schedule.Coordinated the execution of deployment plan by IBM, Telstra and other vendor’s technical staff.

Adelaide Area, Australia

Managed Maximo Implementation for SA Water and NTPWC.Project Manager for a team of approximately 14 staffManaged stakeholders and third party vendorsIncorporated and tracked the organisational change management plan into the project planAssisted with the design, development and implementation of training programCoordinated the Maximo Implementation estimation process, prepared proposal documents and managed the proposal process to completion.

Adelaide, Australia

Managed the execution of the IBM processes and procedures to define, plan, prepare, QA, package, obtain approvals, and deliver the Responses to Request for Proposals for various clients.

Transition of Telstra projects from IBM to a new vendor.Produced Document of Understanding between all parties and managed stakeholders.Produced and executed a detailed Transition PlanManaged the team through various phases of transitioning: Knowledge Transfer, Guided Perform, Assisted Perform, Parallel Perform and Steady State.

Management of Telecommunications Projects.Managed all phases of software development life cycle, integration, and production support.Utilised PMBOK, IBM and client Project Management methodologies.Managed customers and other stakeholders across multiple geographical locations.Managed multiple vendors where IBM was the lead vendor.Managed End to End delivery of business initiatives impacting multiple applications.Built, led, and maintained positive, motivated and high performing project teams of up to 20 staff.Completed project deliverables on time and within budget.Built and maintained positive customer relationship and cross team communications.Continuous process improvements across the projects to reduce cost and increase quality.Produced productivity metrics to IBM and customers.Coordinated the analysis of complex problems in order to identify the root cause.Achieved high Quality Assurance rating for various projects.Managed internal and external dependencies.Received recognition and acknowledgment from IBM and customer executives for successful implementation of various solutions.

Adelaide, Australia

Business Analyst and Programmer for various telecommunications projects.Liaison with clients for the definition of business requirements.Delivery of functional, technical, and test specifications for various systems.Programming and testing activities for various applications.

Adelaide, Australia

Liaison with clients for the definition of business requirements.Delivery of functional, technical, and test specifications for various systems.Programming and testing activities for various applications.

Bachelor Of Applied Science In Computer Studies, Computer Science

Project Management Professional (Pmp) Certification

Prince2 Foundation Certification In Project Management