Hamilton Thomas Email & Phone Number

Atlanta Metropolitan Area

Atlanta Metropolitan Area

• Efficiently deployed critical security patches for Windows 10 and Office 365, helping safeguard 2000 users and reducing potential vulnerabilities by ensuring 100% patch compliance within a 72-hour timeframe.
• Resolved 20+ Active Directory-related support tickets per month related to group policy object (GPO) issues, security breaches and windows domain, reducing the average time-to-resolution by 50%.
• Implemented a cloud-based backup and recovery strategy on Dell/HP Laptops, ensuring that all data was properly backed up and recoverable in case of an outage or disaster, resulting in a 40% reduction in data loss and a.
• Competent in ServiceNow ticketing system. Reduced ticket resolution time by 25% through streamlining ticketing system procedures and leveraging technical knowledge to resolve issues efficiently.

Remote

• Conducted penetration testing and vulnerability assessments for multiple clients, resulting in the identification and mitigation of 20+ critical vulnerabilities, reducing the overall risk exposure of the clients by.
• Developed and executed SQL queries to analyze logs, resulting in the identification and mitigation of 7 potential security threats within a seven-month period.
• Assisted with the implementation and maintenance of security technologies, including security information and event management (SIEM) and Nessus resulting in a 95% reduction in successful cyber-attacks and a 98% uptime.

Atlanta Metropolitan Area

• Swiftly resolved OpenVPN issues, achieving 95% service restoration within 24 hours, and enhancing remote access reliability.
• Achieved a 94% customer satisfaction rating by providing outstanding customer service, effective communication, and empathy while talking clients through complex technical issues.
• Developed and implemented a Windows 10 image maintenance strategy, ensuring that all devices were running the latest version of the operating system and maintaining 90% customer satisfaction.

Various Locations

• Conducted vessel inspections at the 4th largest petrochemical port in the US of over 300 commercial vessels annually, including inland barges, towing vessels, and passenger vessels, ensuring compliance with all.
• Strategically planned and executed inspection schedules for a 40-vessel fleet, achieving a 95% compliance rate with safety regulations, bolstering the security of onboard IT infrastructure.

Bachelor Of Arts - Ba, Journalism

Activities and Societies: Associate Editor of 'The Panther' Newspaper.

Bachelor Of Science - Bs, Cybersecurity And Information Assurance