Service Excellence, Customer Experience Management, Management Training (ILM3 & ILM5), Internal Customer Service, Company Induction Training,Front Line Customer Service Training, Telephone Training, Complaint Management, Leadership & Management Coaching and Development, Talent Management (HOGAN certified), Emotional Intelligence (TEIQue certified), Employee Engagement.

Looking to transform your managers into leaders?Want to turn your sales team into a high performance sales machine?If so, MTD can help you through our blended learning solutions.We have trained staff from over 7,500 different organisations and 23 countries with a Feefo customer rating of 96%.Our Brands:Group Website (https://www.mtdtraining.co.uk)MTD Sales Training (https://www.mtdsalestraining.com)MTD Management Training (https://www.mtdtraining.com)Our recent awards include:► Winners Best HR/L&D Supplier in the 2017 CIPD Awards► Winners Best HR Supplier Partnership in the 2017 Personnel Today Awards ► Bronze Award - Best External Solution in the 2018 Learning Awards ► Finalist - Best HR Supplier Collaboration in the 2018 HR Distinction Awards MTD run over 200 public courses throughout the country, as well as offering tailored, bespoke in-house programmes and a wide range of digital learning solutions. Call Us:------------UK 0333 320 2883 INT ++ 44 2476 992 486

Coaching and Mentoring your Apprentice, Train the Trainer, ILM levels 3 & 5 in Leadership and Management, Communication Skills, Effective Administrator, Handling Difficult Situations, Inspirational Leadership, Managing Successful Meetings, Minute Taking, Report Writing, Presentation Skills, Team Leading, Customer Experience Management, Dealing With Complaints, Dynamic Customer Service.

Leadership & Management coaching and development, Hogan Personality Assessments, TEIQue (Emotional Intelligence), Management training, ILM accreditation, Trusted Advisor Coaching

Cultural Change, Customer Experience Management, Internal Customer Service, Vision Mission & Values, Business Processes, Complaint Management, Hogan Personality Assessment, Front Line Customer Service Training.

Challenging role involving the day to day running and development of the Customer Relations department in a high profile industry. I turned the department around in 3 months, then went on to reduce complaint levels and departmental costs, coming £53k under budget by period 10 (13 periods in 1 year)

Day to day running of the Customer Service department in addition to developing the procedures and systems to provide a streamlined service for both customers and staff