AdmissionsBankingBreakfast clubNursery feesCommunicationSafeguarding and Prevent

Payroll, Office and Website Manager. This is my partner’s contemporary interiors business. I prepare and submit the payroll to Revenue and Customs and add content to the company website. I use Sage Payroll and Sage Accounts software. I create content using the Drupal content management system and appreciate the importance of good SEO.

I became Team Manager in charge of 30 staff in 1997 until I left the company in 2001 to have a family. I managed Call centre staff to obtain the business, the medical Underwriters in assessing the risk, the New Business processing team and the Customer Service team. I was responsible for setting and adhering to my section’s budget, carrying out staff appraisals and ensuring our compliance with changing legislation.I also have experience of interviewing, the recruitment process, running… Show more I became Team Manager in charge of 30 staff in 1997 until I left the company in 2001 to have a family. I managed Call centre staff to obtain the business, the medical Underwriters in assessing the risk, the New Business processing team and the Customer Service team. I was responsible for setting and adhering to my section’s budget, carrying out staff appraisals and ensuring our compliance with changing legislation.I also have experience of interviewing, the recruitment process, running sales meetings and the disciplinary process. Show less

Once the Life and Pensions department was set up I spent two years vetting and processing new plans and dealing with customer enquiries. As well as training new staff on our procedures, telephone skills and letter writing. I handled and analysed Senior Management and complaint letters to further improve working practises.

For the next two years I joined a project team working together with the I.T department to set up a new Life Assurance and Pensions department. This involved working with different areas of the business and Equitable Life Assurance Society to define working procedures and standards in line with the Financial Services Authority. I was involved in the recruitment and training of new staff.

I spent the first five years working in the Customer Service department as part of a team handling telephone calls and responding to letters enquiring about Marks and Spencer Chargecards, Personal Loans and the Payment Protection Insurance attached to them. I dealt with Senior Management and complaint letters and liaised with our debt recovery department.