Experience Highlights:SEO/SEM Optimization:Comprehensive SEO/SEM audit to enhance website performance and user experience.Prioritized improvements for increased website speed and ad relevance, resulting in significant boosts in organic search rankings and click-through rates.Applied design principles for clear communication goals.Strategic Partnerships:Led the development of ten impactful outreach programs and partnerships.Fostered collaborative relationships with businesses, educational institutions, and organizations, expanding the client's network and driving substantial revenue growth.Market Insights:Executed weekly market research initiatives, extracting valuable insights into industry trends and competitor strategies.Presented research findings to the CEO and VP of Operations, facilitating data-driven decision-making and proactive responses to market changes.Community Marketing Mastery:Formulated and executed a comprehensive community marketing plan for diverse locations, including Vancouver and Toronto.Managed promotional campaigns highlighting new partnerships and launched successful social media contests.Increased brand visibility and customer engagement through well-crafted community marketing strategies.Expertise:SEO OptimizationStrategic Website DesignCrafting Effective Email Blast StrategiesInnovative Instagram DM ServiceHolistic Instagram Growth, Engagement, and MaintenanceFacebook Maintenance & GrowthHolistic Strategic PlanningEffective Sales ManagementMarketing/Branding Design & StrategyDistinctive Logo DesignExceptional Account ManagementInnovative New Business Development StrategiesEvent ManagementExpertise in Advertising Video Commercial Editing and StrategyIn-depth Influencer Research & OutreachStrategic Digital Ads PlanningCrafting Engaging Content with Effective Calls to ActionLet's connect to explore how we can bring our multifaceted skill set to contribute to your projects and drive exceptional results!

Built Meaningful Relationships: Actively engaged in genuine, human conversations with over 10,000 merchants, functioning as a trusted business coach. During these interactions, I probed extensively to uncover the specific needs and challenges faced by each merchant.Applied Holistic Problem Solving: Conceptualized the merchant's business thoroughly, taking into account the individual nuances identified through probing. This ensured that the solutions offered were not only comprehensive but also precisely aligned with each merchant's unique requirements.Maintained Efficient Documentation: Completed all necessary follow-up documentation meticulously and promptly to maintain organized records of the extensive interactions and insights gathered.Facilitated Business Growth: Utilized the data and insights obtained through probing to provide coaching and identify growth opportunities tailored to each merchant's unique business needs, effectively fostering their development.Delivered Consultative Solutions: Employed a consultative approach that leveraged the in-depth knowledge gained from probing, delivering solutions that were custom-tailored to address each merchant's needs and preferences.Effective Communication: Collaborated closely with multiple stakeholders, third-party agencies, and internal channels to ensure that the strategies and solutions were implemented in a timely and effective manner.Irate Client Retention: Successfully retained irate clients through effective communication and tailored solutions.Owned Personal Development: Took personal responsibility for professional growth by actively reflecting on the interactions, seeking help when needed, analyzing the data gathered, and preparing comprehensive insights to discuss growth opportunities with superiors during regular 1:1 meetings.

Consulted on fostering online communitiesStrategically drove community growth and engagement by 18%Crafted engaging content to spark discussionsImplemented data - driven approaches, saving hundreds of labour hoursFacilitated collaboration and open communication between departmentsEmpowered community members to become advocates and leaders

Provide exceptional premium service experience for fans; taking orders, serving drinks and ensuring guests are able to enjoy the start and intermissions of the hockey games or events.

Represented BCIT by competing in the EcoLiving challenge at the Enactus Canadian Regional conference.

Empowering Enactus BCIT through creation, curation, and management of all published design content through merchandise and branding or apparel and other promotional materials.

Effectively educated guests on the fabrics, features, fit and function of lululemon product, culture and communities the company belongs to. Empowered guests to make decisions for themselves based on the facts that I offered them. By doing this, the guesswork is taken out of shopping for customers, and a ‘Wow! It’s You!’ guest experience is created, leaving customers with the knowledge to educate others on behalf of lululemon athletica.

Managed, recruited, and led a team of 10 brand ambassadors to showcase Samsungs 'the Frame' smart TV through an art gallery inspired experiential marketing facility. Invited guests to join us in house to try and spot the different between a painting and Samsungs TV on standby, showcasing the state-of-the-art OLED display, resulting in increased sales.

Led a team of 50 brand ambassadors to showcase Samsungs 'Galaxy Life' eco-system of smart devices through a 4,000 square foot experiential marketing facility. Recruited guests to join us in a variety of classes (spin, boxing, photography) to showcase the technologies capabilities and ease of use, resulting in increased sales.

Efficiently managed a team of 30-50 volunteers to set up stations, quickly provide refreshments for the participants and guests, and tear down stations at the annual Vancouver Sun Run.

Managed Western Canada's G-star footprint within HBC flagship stores. Created a positive customer experience, build loyalty and delivered YOY sales growth.

Fine Jewelry Sales Manager reporting to GM/Assistant GM of Merchandising.Enhanced sales performance via sales associates' skills and behaviors.Focused on creating a high-performance team and coaching for results.Maintained high visibility on the sales floor.Built client relationships and encouraged teamwork.Managed performance, including counseling and recruiting.Led training and ongoing education for the sales team.Communicated merchandise opportunities to merchandising team

Generated sales by determining customer's needs Opened new charge accounts Sales competition winner for two consecutive yearsMaintained floor standards, general appearance and cleanliness of department Understood all systems and procedures relating to sales and credit transactions