My tenure as Project Manager at Raj Carriers focused on assisting the project team in ensuring an effective and simple implementation of an ERP tool into the business.The following were some of my responsibilities and outcomes :* Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.* Ensure resource availability and allocation.* Index and understand the current processes through the entire business.* Report and escalate to management as needed.* Develop spreadsheets, diagrams and process maps to document needs.

My tenure as General Manager encompassed overseeing the following outcomes at Raj Carriers :* Workshop* Tyre Management* Fuel Management* Facilities* Procurement* LegalWorkshop* General Staff Management (Schedule, Leave Planning)* Campaign Management (Standardisation of Fleet, Repairs Across Fleet)* Breakdown Management * Service Schedule * Weekly Parts Procurement and Stock Management* Back Office Support (Job Card Prep and filling)* Data Sheet Management (License Expiry Management and Q1 Planner)Tyre Management* Managing Tyre Utilisation Report* Bulk Orders Management* Casing Handling* Relationship Management with Suppliers Fuel Management* Fuel Management Africa System maintenance * Fuel Recon Report (Weekly , Quarterly)* Weekly Fuel Order* Diesel Quality Management (Random testing)* Attendant Management Facilities Management* Leveraging services of various suppliers to ensure maintenance of Depot* Initiating Building repairs via Supplier NetworkProcurement* Managing PO distribution* Ensuring Procurement takes place only with approved suppliers within budget* Goods Acceptance and Distribution* Invoice Management and Record KeepingLegal and Compliance* Managing work to be carried out by company Attorney including drawing up contracts and Litigation Matters.

As a Reporting Analyst at Raj Carriers i carried out the following functions :* Establishing and maintaining databases that can be used for subsequent analysis.* Gathering raw data from pertinent individuals in each department.* Collating such data to facilitate its interpretation.* Checking and cleaning data.* Reporting.* Analysing data.* Reporting on insights obtained, which might be utilised to inform business strategies.* Liaise with stakeholders on areas on uncertainty.

Utilizing the following Noble Systems software:ShiftTrack PlusShiftTrack HEIDIShiftTrack AgentShiftTrack RemoteI am responsible for forecasting a workload in order to derive a staffing requirement. Outbound staffing requirement:Taking into consideration the operational targets for the forecast period i am able to create staffing scenarios to present to the operations that would assist them in achieving their target.Inbound staffing requirement:Taking into consideration seasonal trends and any planned SMS campaigns that would affect inbound call volumes i am able to derive a staffing requirement for the inbound contact Centre's.

Utilizing the following Noble Systems software:ShiftTrack PlusShiftTrack HEIDIShiftTrack AgentShiftTrack RemoteI am responsible for forecasting a workload in order to derive a staffing requirement. Outbound staffing requirement:Taking into consideration the operational targets for the forecast period i am able to create staffing scenarios to present to the operations that would assist them in achieving their target.Inbound staffing requirement:Taking into consideration seasonal trends and any planned SMS campaigns that would affect inbound call volumes i am able to derive a staffing requirement for the inbound contact Centre's.

Creating and Monitoring Dialler Campaigns for the Collections and Telesales environment.Profiency on Noble Systems utilizing the following tools :Maestro HarmonyNoble Web ReportsNoble Web AgentsPrevious system used whilst at Edcon : Davox

Workflow and Campaign CreationContact list preparationPreparing filters for contact lists based on business requirementBasic database administration on campaign tables (SQL)Monitoring pace of campaign to ensure abandonment rate is managedAssisting business in utilizing dialler technology in accordance with their business targets

Forecasting of Call Volumes based on Historic dataWeekly and Monthly ReportingCarrying out Time and Motion studies to establish how long on average a function should an agentDeriving the number of staff required based on the function and Forecasts.

Customer Services Call Centre Agent.