Discovery and analysis for implementation of a enterprise service fulfilment platform within an Agile environment.

Developing a pilot to implement a new business function, utilising a nationwide dataset and new technology solution.

Contract role to identify people change aspects of a large technology change programme.

Working on a programme to improve Ministerial Services' Parliamentary changeover processes and preparations leading up to the 2020 General Election.

Contracted to develop and document process models for Bus Route development following the overhaul of the Wellington Bus network.

Lead BA for the Volunteerism workstream FENZ Integration Programme

Contracted to the Business Design team within the Transport Agency and assigned to a variety of key initiatives delivered by a range of multi-disciplinary teamsNew Zealand Business NumberDeveloped the strategic case for the programme business case, input to the other four BBC casesHigh level options analysis, input into architectural options and Legislative and policy review to define scope, options and potential required changesWriting and presenting papers/recommendations for steering committee and sponsorCustomer and staff interviews, development of customer experience visualisations to ensure the voice of the customer is present in all facets of the programmeDriver Testing Analysis of service delivery and performance data and production of SLA and KPI reportingLead the design, development and testing of a proof of concept for a new digital geospatial test route development toolDevelopment and review of third party supplier contracts and SOWs for new driver testing supplierImplementation, change management and employee retention work for supplier changeoverWriting RFP documentation, tender evaluation, vendor contract development for new booking and scheduling system Multi stage business case development for new suppliers and technology implementations

Project to review and modernise the payroll processes for all locally employed staff working in MFAT post around the world. My role involved:Audit of current payroll processes and practices, developing and documenting industry best practice principles, and implementation of processes and systems to ensure adherence to principlesDesigning and developing a standardised payroll and leave management system within Excel to ensure compliance with local labour and tax laws, provide standard payroll information to Finance dept and reduce effort for local administration staff.

Project to complete the implementation of a new nationwide attendance management system.My role involved: Planning and managing the provisioning of internal and external users into the new system.Running and supporting UAT testing workshops.Developing and documenting support procedures.

Elicitation, analysis and documentation of business and stakeholder requirementsDeveloping and mapping new and amended business processes (BPMN) Elicitation and documentation of requirements and screen mock-ups for training website booking tool, web forum and service desk chat functionality Development of document templates and project models in Sparx EAMentoring graduate business analysts in requirements management and business process developmentWriting external communications and internal user guides Data analysis and reporting of website functionality uptake and usageDeveloping and presenting training to external clients and internal business units

Worked on a variety of legislative and policy initiatives including taxation changes in 2 Budgets and supplimentary changes to the Payroll Giving intiative.The role involved: Requirements elicitation and analysisRequirements management and communicationBusiness process mapping and redesignSolution assessment and validationPolicy analysisReviewing draft legislationStakeholder management Developing internal and external communications

Developed requirements and process documentation for MS Sharepoint e-Procurement site including bespoke e-tendering solutionProject planning, monitoring and updating for new e-tendering solutionDeveloping test plans and performing user acceptance testing for bespoke e-tendering software

Worked on the KiwiSaver Programme through phases 1 and 2, initially on the detailed design team and then in the high level design/policy team. Role involved:Requirements elicitation, analysis and managementDeveloping and mapping business processes using BPMNDesigning and reviewing internal and external comms, including forms, letters, online applications and web contentProviding input into policy and legislative development, including determining operational implications, reviewing draft legislation, and making recommendations for change