Hammad Javed Email and Phone Number

• Worked as Test Manager for Total Merrill platform, Release Management and Cross Browser Testing• Management of all Agile project team activities and keeping the track of the progress by Burn down/Burn up charts.• Expert in utilizing HP Quality Center (version 9-10-11) to perform Agile testing in short cycles.• Wrote SQL queries to pull logs from Oracle/MySql databases, and used the retrieved data to write scripts to fix anomalies or delete corrupted data.• Leading a team of QA engineers (10 off-shore resources) involved from initial steps of requirement and use case analysis to test planning , writing test scripts, execution, defect tracking, defect retesting and eventually to full regression• Assessed risk arising from changes to the requirements; performed risk assessments for applications participating in the Release and determined scope and limitations of the testing efforts• Testing expertise in wide range of Mobile applications and Simplified sites on various devices including iPhone (iOS 4, 5, 6, 8), iPad (iOS 5, 6, 7 & 8), Android (OS 4 and above), Blackberry (OS 6,7 & 10) and Windows Surface devices• Subject matter and testing expertise in various Investment Banking modules such as Trade (Stocks, ETF, Options, Mutual Funds, Fixed Income), Transfers, Bill Payments, Watchlists, and Alerts• Coordinated and assisted in Automation efforts of Mobile and Web applications by providing Subject Matter expertise, performing dry runs and eventually controlling the Automated script execution, analysis of results and publishing reports • Closely work with Call Center and Analytics team to address Production incidents and other concerns pertaining to clients..• Responsible for providing Project testing estimates and Units of Work while working closely with PMO, Business and Technology partners to get budget allocation.• Provide daily project reports to management and escalate issues hampering testing efforts and/or jeopardizing the deliverables.

• Responsible for overall management of content acquisition and ingestion team• Monitored day-to-day progress of Agile projects• Performed analysis and presented results using SQL, Excel.• Duties included maintenance of the ingestion process for 100,000 digital books. Also responsible for allocating resources across stages of ingestion & validation• Created daily reports across systems (content inventory, bottleneck reports, etc)• Worked closely with Quality Assurance Manager and validation specialists to create validation standards and correction processes (potentially different across publishers)• Responsible for overall integrity of content metadata• Ensure DRM settings are correct across titles• Developed and implemented processes to ensure high levels of quality and standards are maintained• Handled projects with aggressive deadlines

• Conducted market research and studied consumer behavior of the VOIP Industry. Planned the business operations and helped in developing and designing web portal• Build and maintain SQL scripts, complex queries for data analysis and extraction.• Studied Industry patterns and formulate pricing strategy. Introduced friends and family program. Calling plans for North America with one International DID number and one local number for diverse niche markets. Managed and trained the offshore call center for customer care and technical support round the clock• Supported and re-engineered the shipping and handling department to speed up the equipment delivery on lower rates. Standardize 2 business days delivery within North America and 5-7 business days delivery overseas anywhere in the world• Worked closely with Level 3 communications Inc to order and assign Direct Inward Dialing (DID) numbers and number portability in North America. Managed and supervised quality IP centric voice service for Vonics Customers. Helped in marketing the South Asia, South America, Middle East and European DID's• Authored test plans, Use cases, test cases, test scripts and executed testing for CRM and CTI for call center software. Managed a team of 7 test engineers offshore and reported weekly project updates to the higher management• Marketed pin less callings cards via emails and SMS for instant use by Vonics clients

• In charge of coordinating and analyzing a project to create a data base to maintain invoices and inventory• Communication and presentation skills allowed for higher customer retention in a vastly challenging environment• Developed marketing strategies and researched competition• Established timelines and coordinated with employees accordingly• Able to efficiently prepare and analyze financial statements in a professional manner• Created a user-friendly web based template that resulted in higher customer retention