Hammad Javed Email and Phone Number

• Collaborated with cross-functional teams to gather requirements and design automation solutions that meet business needs.• Configured Dynamics 365 to trigger Twilio SMS and voice call workflows for real-time customer updates, appointment reminders, and service alerts.• Developed form customizations, views, tables in model driven app in D365 Customer Engagement (CE) implementation.• Implemented automated email campaigns through SendGrid within Dynamics 365, utilizing customer segmentation based on CRM data to deliver personalized email messages.• Set up automated voice call campaigns using Twilio Dialer capabilities within Dynamics 365 for proactive customer outreach, reducing lead response times by 30%.• Developed and maintained automated workflows using Power Automate to improve business processes, resulting in more than 90% reduction in processing time.• Assisted in the migration of workflows from legacy systems to Power Automate, ensuring data integrity and minimal downtime. • Developed and maintained automated reports and dashboards in Power BI to track CRM performance metrics, improving visibility for stakeholders.• Worked on Automation of creating the work items in Azure Devops using Power automate.,• Created Power BI reports using existing semantic model and dynamically updating the count of the work items in the report for easy navigation• Developed Kusto queries to get the data and processed the data using the Power automate and which will create hundreds of work items automatically in ADO for the team to review, this saved lot of manual process.• Used Microsoft forms to create the intake form and upon submission used the power automate which will create the response as a feature in ADO.

Microsoft SharePoint Integrations for Document Management with a dynamically driven file properties which are required for the business.Expert in working with enterprise architect, data flow, building and creating Custom Connectors, On-Premises Connectors using Data gateway.Worked in DLP policies (Data Loss Prevention) and setting up the blocked connectors and enabling the connectors only for certain end points, for example opening HTTP connector only from Ariba API call.Experience in building the IA (Information Architecture) Diagram which explains the complete data flow, architecture flow from power Apps to any on-premises servers like SQL server, SAP API and Oracle.Experience in setting up the Security roles related to Field service application so that onsite technician’s role is defined within Dynamics CRM.Experience in building the APIs in Azure API Management (APIM) and connect them using the power automate custom connectors which will be used to communicate to On-Premises systems.Strong experience in Azure Architecture model.Experience in Azure Dev Test Labs, Biceps scripting and automatic artifact installations.Sharegate experience in migrating the large volume of records (in millions) from SP 2010 to SharePoint OnlinePower app architect, build canvas & model driven apps for field service teams, from design to completion.Implemented Power automate (flows) that connect the data between SharePoint Forms, Common Data service, SharePoint Online and Excel online and to automate the processes like sending email, update the data in CRM, upload documents into SharePoint.Build Canvas, SharePoint apps and Model driven Apps Using Power Apps.Develop and Write the business automation process workflows using Power Automate.Connect to Dataverse for Data Operations.Develop automation Scripts using PowerShell and PnP PowerShell.

Worked as a developer on customizing, configuring, maintaining Microsoft Dynamics 365 Sales, and developing Portal module using JavaScript, HTML, jQuery, and CSS. Design and build Model Driven Apps, which are based on the Power Platform and provide a user-friendly interface for interacting with CRM data.  Integrated CRM with marketing automation tools for seamless lead generation and tracking. Worked with plugins, custom workflows, business process flows and a lot of custom entities to support business user configuration rather than code on both Sales and marketing module for both Dynamics and USD 4.2. Integrate PCF controls with Dynamics CRM/365 systems and other business applications. Implement version control practices to track changes and updates made to Power Apps pages, ensuring consistency and rollback options if needed. Used TypeScript for scripting with use of generic page base and generate JavaScript using PowerShell command lets. Develop, test, and deploy Azure Logic Apps to automate business processes, connect applications, and handle data flows across various Azure services and beyond. Experience in creating Canvas Apps with different data sources using SharePoint, SQL, MS Data Verse, and Excel. Worked on creating Azure Functions apps for email updates on active cases and Integration with Logic Apps. Conducted customer journey mapping exercises for various projects, gaining valuable insights into user interactions and touchpoints. Facilitate Scrum ceremonies for the CRM development team.Used logic apps to consume data from informatica systems into the portal. Developed Canvas apps to generate records for order requests across various bulletin systems.Worked on customization and configuration of Dynamics 365 CRM like creating custom entities, fields, forms as per business user requirements.

Analysed the business requirements, advised feasible solutions to achieve business goals.Participate in improvement activities (e.g. in Root cause analysis (RCA)).Coordinate and perform specialist service projects in relevant areas internally and externally.Establish and maintain relations with key customers.Extensive knowledge is integrating CRM with Dynamics GP module for Finance tracking.Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins (C#, VB.net), workflows, Dashboard/Reports, data management, Migration from 2013 to CRM 2016, Administration of MS Dynamics CRM application.Planning and prioritizing of CI automation scope and backlog. Drive improvements in Continuous Integration (CI) area.Developed Power Automate / Microsoft flow to automate lot of the processes.Developed Power apps in the form Model driven apps for our sales customer engagement department so that it is easier to communicate with them.Automated Power Query refresh using power shell script and windows task scheduler.Scheduled Automatic refresh and scheduling the refresh in power BI service.Expertise in implementing and creating SSRS reports using BI tools and integrating them with Dynamics CRM in visualizing the reports and data analytics.Strong knowledge and experience in Microsoft’s Business Central module.Developed both managed and unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.Involved in On-Premises Implementations.Implementing CRM/XRM Customizations and configurations.Microsoft SharePoint Integrations. Plugin and workflow development.Involved in Azure D365 Deployments and integrations.Developed ODATA endpoint on required entities in CRM.

• Responsible for overall management of content acquisition and ingestion team• Monitored day-to-day progress of Agile projects• Performed analysis and presented results using SQL, Excel.• Duties included maintenance of the ingestion process for 100,000 digital books. Also responsible for allocating resources across stages of ingestion & validation• Created daily reports across systems (content inventory, bottleneck reports, etc)• Worked closely with Quality Assurance Manager and validation specialists to create validation standards and correction processes (potentially different across publishers)• Responsible for overall integrity of content metadata• Ensure DRM settings are correct across titles• Developed and implemented processes to ensure high levels of quality and standards are maintained• Handled projects with aggressive deadlines

• Gathered requirements and scope definition with non-technical business user constituencies.• Analyzed and queried application data schema by using SQL queries.• Interviewed various managers to understand complex, dynamic business rules and then create detailed, specific and comprehensive Business Requirement and Technical Specification Documents.• Conducted market research and studied consumer behavior of the VOIP Industry. Planned the business operations and helped in developing and designing web portal• Build and maintain SQL scripts, complex queries for data analysis and extraction.• Studied Industry patterns and formulate pricing strategy. Introduced friends and family program. Calling plans for North America with one International DID number and one local number for diverse niche markets. Managed and trained the offshore call center for customer care and technical support round the clock• Supported and re-engineered the shipping and handling department to speed up the equipment delivery on lower rates. Standardize 2 business days delivery within North America and 5-7 business days delivery overseas anywhere in the world• Worked closely with Level 3 communications Inc to order and assign Direct Inward Dialing (DID) numbers and number portability in North America. Managed and supervised quality IP centric voice service for Vonics Customers. Helped in marketing the South Asia, South America, Middle East and European DID's• Authored test plans, Use cases, test cases, test scripts and executed testing for CRM and CTI for call center software. Managed a team of 7 test engineers offshore and reported weekly project updates to the higher management• Marketed pin less callings cards via emails and SMS for instant use by Vonics clients

• Assembled business requirement documents (BRD) and the functional specifications as per the user requirements.• In charge of coordinating and analyzing a project to create a database to maintain invoices and inventory• Communication and presentation skills allowed for higher customer retention in a vastly challenging environment• Developed marketing strategies and researched competition• Established timelines and coordinated with employees accordingly• Able to efficiently prepare and analyze financial statements in a professional manner• Created a user-friendly web based template that resulted in higher customer retention