Hammad Maqsood Email & Phone Number

Pakistan

Electronic Security Company | National Distributor of Hikvision, Bosch, Scout & ITCResponsibilities:• Designing and implementing CCTV systems to meet the security needs.• Manage teams to meet the expectations of clients and business SLA.• Carryout measures to achieve KPI such as Response Time, Up-time, etc.• Looking after to Pre-sales and After sales services.• Schedule Training for technical/sales staff to improve skills.• Managing projects and organizing teams to assist in these efforts.• Product selection and solution design.• Track/Follow-up about customer complaints until they are closed.• Track the progress of weekly, monthly, quarterly and annual objectives.• Managing the RMA process.• Ensuring compliance with product warranties.• Manage technical support teams to identify and troubleshoot product issues.• Monitoring RMA metrics and performance.• Oversee the recruitment and selection process for technical positions.• Establish and oversee performance appraisal systems and processes for technical teams.

Rawalpindi, Punjab, Pakistan

Electronic Security Company | National Distributor of Hikvision, Bosch, & ScoutResponsibilities:• Managed the installation of security and surveillance equipment.• Supervised and mentored technical staff.• Conducted regular security assessments and audits.• Maintained accurate records.• Enforced security policies and procedures.• Budget planning and management, optimizing resources for projects.• Collaborated with security teams to provide real-time support.• Reports, presenting findings/recommendations to higher management.

Electronic Security Company | National Distributor of Hikvision, Bosch, & ScoutResponsibilities:• Visit sites for surveys and observe installation operations.• Proactively identified opportunities for system enhancements.• Maintained effective communication with end-user and System Integrator.• Budget planning and management.• Technical assessments and analysis of client requirements.• Prepare and deliver presentations and practical demonstrations.• Develop proposals, technical specifications, cost estimates, and timelines.• Monitor project progress, identify potential risks, and take measures.• Participate/Prepare bidding document.

Northern Punajb Rawalpindi, Pakistan

Electronic Security Company | National Distributor of Hikvision, Bosch, & ScoutResponsibilities:• Network Configuration/Operation of Surveillance Devices.• Network maintenance & Hardware, Software Troubleshooting.• Implementing security measures such as firewalls, intrusion detection system.• Operations like Password Recovery, Firmware/ Sharing/Upgrading.• Remote/Online Access of Surveillance Devices.• Technical support to clients who are experiencing network issues.• Managing the RMA process.• Tracking and analyzing RMA metrics and performance indicators.

Pakistan

• Researched and developed energy efficient routing protocols, for underwater and terrestrial wireless sensor networks (WSNs).• Publishing research findings in scientific journals, conference proceedings.• Collaborating with industry and academia.

Bachelor Of Science - Bs, Telecommunication And Networking

Higher School Secondary Certificate, Pre-Engineering

Secondary School Certificate (Matriculation), Science