• Developed and executed a successful reseller strategy, resulting in increased revenue and sales for the company.• Designed and implemented a franchise module to expand the company's reach and increase market share.• Established white label contracts to offer customized solutions to clients and increase brand visibility.• Aligned wholesalers and suppliers to reduce expenses and streamline the supply chain, resulting in significant cost savings.• Achieved targets by effectively… Show more • Developed and executed a successful reseller strategy, resulting in increased revenue and sales for the company.• Designed and implemented a franchise module to expand the company's reach and increase market share.• Established white label contracts to offer customized solutions to clients and increase brand visibility.• Aligned wholesalers and suppliers to reduce expenses and streamline the supply chain, resulting in significant cost savings.• Achieved targets by effectively managing sales channels and maximizing revenue streams.• Proactively identified and pursued new business opportunities to further expand the company's market presence. Show less

• Manage 5 key accounts and clients as Account Manager.• Manage project management team consisting Senior Project Manager, Project Managers, Assistant Project Managers, Project Co-ordinators and Translators located in 2 offices located in Pune, India.• Conduct interviews and hire suitable project management professionals and linguists (Translators).• Liaise with Clients, Sales Team, Vendor Management Team and HR for smooth operation flow.• M3 - Monitor, mentor and motivate team… Show more • Manage 5 key accounts and clients as Account Manager.• Manage project management team consisting Senior Project Manager, Project Managers, Assistant Project Managers, Project Co-ordinators and Translators located in 2 offices located in Pune, India.• Conduct interviews and hire suitable project management professionals and linguists (Translators).• Liaise with Clients, Sales Team, Vendor Management Team and HR for smooth operation flow.• M3 - Monitor, mentor and motivate team members• Manage Tests and Sample request from new clients and turn them into successful new business.• Conduct AVP meet once a month with all the Department Heads to focus on Site level and Company level issues and opportunities.• Collate monthly Production Report focusing on project financials, profit level and expense • KPIs, target allocation and Appraisals to all team members.• Host and lead conference calls with clients and team members• Ensure Client satisfaction level by experience and feedback• Ensure correct process and methodology is used on all projects including risk assessment• Ensure excellent communication flow between the client, team and stake holders• Direct report to Chief Delivery Officer - Operations Show less

• M3 - Monitor, mentor and motivate team members• Talent Acquisition• Manage end to end Software localization and eLearning Localization projects• Manage project financials and profit level• KPIs, target allocation and Appraisals.• Hosting and leading conference calls with clients and team members• Ensure Client satisfaction level by experience and feedback• Ensure correct process and methodology is used on all projects including risk assessment• Ensure excellent… Show more • M3 - Monitor, mentor and motivate team members• Talent Acquisition• Manage end to end Software localization and eLearning Localization projects• Manage project financials and profit level• KPIs, target allocation and Appraisals.• Hosting and leading conference calls with clients and team members• Ensure Client satisfaction level by experience and feedback• Ensure correct process and methodology is used on all projects including risk assessment• Ensure excellent communication flow between the client, team and stake holders• Direct report to VP Operations Show less

• Manage a team of co-ordinators, associates and project managers• Liaise with onsite Program Manager• M3 - Monitor, mentor and motivate project managers, coordinators and associates• Talent Acquisition.• Conduct regular 1-2-1 meetings with each team member• Ensure effective escalation processes are established and adhered to• Control of Project budget, close project monitor and efficient delivery.• Approve budget allocation requests submitted in “Empower” by direct… Show more • Manage a team of co-ordinators, associates and project managers• Liaise with onsite Program Manager• M3 - Monitor, mentor and motivate project managers, coordinators and associates• Talent Acquisition.• Conduct regular 1-2-1 meetings with each team member• Ensure effective escalation processes are established and adhered to• Control of Project budget, close project monitor and efficient delivery.• Approve budget allocation requests submitted in “Empower” by direct reports.• Appraisals, KPIs and target allocation.• Hosting and leading conference calls with clients and team members• Ensure Client satisfaction level by experience feedbacks• Ensure correct process and methodology is used on all projects including risk assessment• Ensure excellent communication flow with the client, team and Network Offices at all times Show less

• Timely completion of various localization projects and client communication.• Delivery of projects to client’s expectations achieving targeted levels of profitability • Compilation of estimates and proposals for approval, including notes section• Prepare project schedules using Microsoft Project.• Project planning and implementing best methodology and process.• Adhere to SDL project process including the use of Empower, Handover forms, Status reports and MDS… Show more • Timely completion of various localization projects and client communication.• Delivery of projects to client’s expectations achieving targeted levels of profitability • Compilation of estimates and proposals for approval, including notes section• Prepare project schedules using Microsoft Project.• Project planning and implementing best methodology and process.• Adhere to SDL project process including the use of Empower, Handover forms, Status reports and MDS forms• Hosting and leading conference calls with clients and team members• Risk assessment and strategic planning of activities to minimize potential issues• Analysis of files using translation memory tools• Identification of project/process improvement opportunities and escalating to Program Manager• Hold regular project meetings.• Maintain and update invoicing tables Show less

• Handle a team of Project co-ordinators, translators/reviewers and engineers.• Liaise with Global Project Managers. Perform detailed project planning (deliverables, efforts, timeframe, project review and control) taking into consideration issues, complexity and people involved • Execute projects and delegate work for translation to vendors and inhouse resources.• Co-ordinate with reviewers and engineers for post translation activities for ensuring good quality.• Conduct Team… Show more • Handle a team of Project co-ordinators, translators/reviewers and engineers.• Liaise with Global Project Managers. Perform detailed project planning (deliverables, efforts, timeframe, project review and control) taking into consideration issues, complexity and people involved • Execute projects and delegate work for translation to vendors and inhouse resources.• Co-ordinate with reviewers and engineers for post translation activities for ensuring good quality.• Conduct Team meeting and brain storming sessions for quality improvement.• Deliver projects on time.• Create PO’s.• Maintain data for all the jobs processed.• Prepare monthly revenue report, utilisation report, and metrics report.• Prepare reports and presenting QBR.• Train new Project co-ordinators. Show less

• Walk the floor and handle escalation.• Monitor Emails – Remote / SBS to identify areas for performance improvement.• Maintain the team’s AHT below 6 minutes. • Ensure that the team’s absenteeism below 3%. • Work with the buddy specialist on a daily basis to improve Quality - Critical parameters, AHT and reduction of Coaching opportunities /complaints.• Create detailed agent coaching plans in conjunction with the QAL (Quality Assurance Lead).• Review daily performance… Show more • Walk the floor and handle escalation.• Monitor Emails – Remote / SBS to identify areas for performance improvement.• Maintain the team’s AHT below 6 minutes. • Ensure that the team’s absenteeism below 3%. • Work with the buddy specialist on a daily basis to improve Quality - Critical parameters, AHT and reduction of Coaching opportunities /complaints.• Create detailed agent coaching plans in conjunction with the QAL (Quality Assurance Lead).• Review daily performance data and make recommendations for improvement.• Timely escalation of individual performance issues to the Team Manager.• Make daily log reports, sharing the agent’s stats reports. • Handle a team of 20 specialists. Conducting feedback sessions with the team.• Conduct one on one with the specialists on regular basis to prevent attrition. • Complete the edits and reviews for the Nesting team and giving them feedback on the areas of improvement.• Conduct team meetings and communicating the necessary information to the specialists via briefings. • Schedule outdoor picnics for the team.• To ensure that all of the Service Levels are met for the process.• Create a weekly IPR (Internal Process Review) for the Nesting batches. Identifying concerns among the specialists and solving those concerns in a professional manner. Show less