Hammad Aslam Email & Phone Number

Western Province, Sri Lanka

Sri Lanka

Sri Lanka

Western Province, Sri Lanka

📌 Provided comprehensive support by raising, processing, and recording sales orders and transactions, ensuring execution and CRM processing for customer delivery.📌 Engage with customers both with lead-in sales and account support.📌 Salesforce: Manage and administer database entry, process sales orders and amendments, and run reports.📌 Provide formal sales-related administrative support for the production of agreements, service schedules, tenders, bids, etc.📌 Liaise with Sales, internal support, and technical teams in creating more efficient processes.📌 Triage: Organize incoming cases and assign them to a team member or relative department.📌 Knowledge building: Update process documentation and train team members.📌 Collaborated with multiple departments across Superloop, including marketing, billing, collections, sales, and service delivery, to ensure standardized workflows and processes.📌 Worked closely with Salesforce Admin team to identify and resolve Salesforce bugs during version upgrades ensuring smooth operations and system functionality.📌 Entered and managed large-scale orders with speed and accuracy, ensuring precise service delivery.Projects: 📌 Managed the Cyberage Migration Project building process and workflows across multiple departments.📌 Helped build dashboards and reports on Salesforce for the CyberEdge Team and the Sales Operations team.📌 Improved existing processes in the Sales Operations team and introduced new processes to enhance workflow.

Western Province, Sri Lanka

Operations Manager📌 Finances including payroll, accounting, and budget📌 Stock, supplies, and equipment management and purchasing📌 Overlooking the entire production processMarketing Strategy📌 Market analysis, data collection and evaluation, SWOT analysis, competitive analysis, and marketing content strategies📌 Product positioning and marketing, advertising, branding, social media content and presence📌 Influencer marketing📌 Identifying new retail outlets for new business opportunities and maintain the existing customer base.

Sri Lanka

Operations Manager📌 Supervision: hiring, training, firing, and evaluation of personnel📌 Finances including payroll, accounting, and budget📌 Stock, supplies, and equipment management and purchasing📌 Insures workplace safetyMarketing Strategy📌 Market analysis, data collection and evaluation, SWOT analysis, competitive analysis, and marketing content strategies📌 Product positioning and marketing, advertising, branding, social media content and presence📌 Influencer marketing📌 Strategic partnerships for joint promotions

Australia

Sri Lanka

Sri Lanka

Sales & Onboarding📌 On the initial team which successfully launched Uber Eats in Sri Lanka📌 Consistently hit over 100% of monthly targets in sales📌 Researched and reported on expansion areas📌 Launched multiple expansion suburbs and cities📌 Utilized social media to identify potential clients📌 Identified cuisine gaps and brought in restaurants accordinglyAccount Management & Client Relations📌 Headed Negotiations & Renegotiation📌 Trained clients on the use of the platform📌 Pursued, supported, and maintained good relationships with clients📌 Assisted clients with marketing strategies and setting up promotions📌 Key account management for Global QSRs and multiple outlet restaurant chains.Team Building📌 Worked with international team members planning expansions, resolving issues, introducing new features and tools for sales📌 Worked with Operations Managers to maintain quality by improving and introducing new processes helping to enhance employee efficiently📌 Trained new sales recruits📌 Documented policies and procedures📌 Assisted management in day-to-day sales operations

Sri Lanka

📌 Local purchasing and online sales📌 Product development and pricing📌 Photo shoots, advertising, promotions📌 Social media presence📌 Created employee scripts for checkout and online sales📌 Managed customer service ensuring quality📌 Researched current fashions, new products, fashion trends and future trends

Western Province, Sri Lanka

📌 Submitted healthcare claims on behalf of orthopedic doctors ensuring payment from the insurance companies📌 Basic accounts receivable reporting📌 Trained new employees