Hammad Ashar Email & Phone Number

Australia

Overseeing daily support operations and ensuring service level agreements (SLAs) are met.Analyzing operational data to identify areas for improvement.Implementing process improvements to increase efficiency and reduce costs.Developing and monitoring key performance indicators (KPIs) to measure team performance.Ensuring adherence to quality standards and compliance regulations.Leading and motivating a support team to achieve performance goals.Hiring, training, and developing support staff.Creating and maintaining a positive work environment.Conducting performance reviews and providing feedback.Identifying training needs and developing training programs.

Brisbane, Queensland, Australia And Auckland, New Zealand

The Energy Collective is a global retail energy and technology business. (Electric Kiwi, ReAmped Energy, Energy Tech Global, Butter House)- Owning the Technology Support roadmap; including the creation, management and execution- Empowering Technology Support staff across all three offices of TEC to effectively manage the day to day support operations- Accountable for prioritising and managing work between (reactive) functional outcomes, and (proactive) strategic planning, projects delivery and execution- Managing Technology Support third party relationships to ensure TEC are obtaining the best possible outcomes- Improving TEC cyber security maturity, by progressingTechnology Support security initiatives- Ensuring 24/7 staff cover are available to support the ICTneeds of ANZ employees- Initiated and Implemented Crowdstrike Falcon for EDR and Cloud security via MSSP to improve cyber security maturity- Implemented Okta for identity management and SSO to make the IT infrastructure more secure- Consolidated multi channel support into one unify 24x7 support and provided better reach to support to the staff- Planned and executed new Brisbane office technology setup- Provided better visibility for Asset Management for ANZ offices

Auckland, New Zealand

Crimson Education is the world’s most successful US/UK university admissions support consultancy and online education EdTech company- Managing day-to-day operations of the Information Technology Services for over 800 staff around the globe.- Directing operations, project management, business analysis, and job scheduling for the IT department.- Developed automation and SSO for the software’s used around the company to achieve efficiency gains.- Improved IT helpdesk ticket turnaround time from 6 days to 48 hours according to the priority.- Liaising with third-party software vendors and supporting order entry applications, maintaining phone systems, website, Zendesk, & Salesforce operations- Organizing and facilitating the orders of IT department office supplies, printers, copiers, desktop computers and laptops, parts, and services.

Auckland, New Zealand

Cin7 is a fully integrated, cloud-based inventory management software that streamlines stock management across multiple channels.- Ensured ongoing training for Support staff, advise tech support staff on career planning; maintain and analyze training records- Regularly analyzed and reviewed logs to determine if problems are imminent and develop solutions before they occur- Defined and monitored support metrics that contribute to excellent customer experience, lifetime value, and cost-efficiency.- Refined and innovated our processes to continuously improve effectiveness, and enable future growth- Developed a deep understanding of customer pain points and needs, and collaborate across the business (esp Product, Engineering) to develop solutions.

Auckland, New Zealand

Software support and development of custom functions in the software as per clients requirements.

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Delhi Area, India

Graduate Diploma In Information Technology L-7, Software Development

Awarded Merit Scholarship in the Graduate Diploma in Information Technology for first and second semester. Class Representative & study.

Tourism & Hospitality Management, Hospitality Administration/Management

Bachelor'S Degree, Bhm