Syed Hammad Hussain Email & Phone Number

Woodstock, Ontario, Canada

Direct supervision of Account Representatives to ensure superior customer serviceEnsure the continuous improvement of safety, sales, quality, productivity, and financial performanceEnsure effective controls to meet key Inventory Aging and Account Receivable Aging TargetsCreate and Develop Profit & Loss Budget for the section and monitor customer profitability analysisEnsure effective Business Continuity Program that ensures continued supply of product to our customers Ensure effective Quality Control measures in place to meet internal and external customer expectations and sets targets for quality performance.Coordinate, manage and monitor the various departments within the sales organization.Utilize “Hoshin” to communicate the organization’s expectations and results.Ensure standard operating procedures are in place for key processes.Organizes recruitment and placement of required staff ensuring open positions are filled.Plans the effective use of human resources and establish organizational structure.Create training and development plans for the various levels of staff to support succession planning and effective operation.Coach, counsel, administer corrective actions when needed, and provide support to subordinates as required. Develop plans to improve and maintain high morale of staff.Ensure company policies (HR, Safety, Internal Controls, IT, Accounting, Security, etc.) and other directives are communicated and observed throughout the organization.Respond promptly to internal and external customer issues with root cause and countermeasures within the specified timeframe.Lead sales department to meet budget and stretch targets by developing, quoting, and promoting additional value add services.Ensure smooth launch and meet customer expectations to build trust for any new awarded business.Ensure monthly Financial and SBU reports are submitted accurately to the appropriate company entities within the specified time frame.

Woodstock, Ontario, Canada

I am now promoted to Sr. Account Rep. Position at Toyota Tsusho Canada Inc. (TTCI) to Lead Current and New Projects within the SBU and help coordination with overseas suppliers as well as customers (OEMs) to make sure a successful development and completion of my Projects.As the Project Lead, my job is to coordinate all development activities between OEM (Toyota) and suppliers. They roles as Project lead includes:1. Scheduling:We have to prepare schedule based on OEMs deadline to make sure that we have required parts developed on time to support OEM Trial activities and support development activities at both supplier and customer.2. Process and Change Management:As the project lead, it is critical to analyze the business process and develop clear process flow for all activities in order to avoid any conflict and manage change requests throughout the projects to support customer and complete each milestone successfully on time.3. Business Development:As Project Lead, it is critical to keep working on business development ideas and brining new Projects as closing current Projects to achieve next 10 year targets and keep business growth at required rate.4. Project Documents and Reporting:As Project Lead, it is also important to keep log and update-to-date all key project documents and reports including, change requests, key learnings etc. and share updates in the periodic project meetings with all stakeholders.

Woodstock, Ontario, Canada

At this role, I was responsible for managing key accounts for our business unit. The key responsibilities as an Account Specialist includes:1. Long Lead Ordering and Forecast:They key role is to evaluate customer forecast as well as production schedule and coordinate production schedule with overseas suppliers mainly in Japan with required order and forecast quantities to make sure that the materials will be delivered on schedule.2. Inventory Management:Another key role as an account specialist was to make sure that we have enough inventory on-hand keeping not only the customer production and forecast but standard safety stock days to avoid any shortages or expedite costs.3. Business Reports:I had to prepare and present multiple business reports (Weekly / Monthly / Annual) to the senior management that mainly includes; Inventory Aging, Customer A/R, Supplier Performance, Account Health, Current Sales and Forecast, Customer Complaints and Satisfaction Survey, etc.4. Customer Survey and Supplier Audits:It is also a key responsibility to review customer feedback annually and perform supplier audits to ensure quality supply chain solutions and customer satisfaction.5. Kaizen (Continuous Improvement):It is also important to keep improving the process, methods and techniques to reduce cost of doing business and provide better solutions of the problems to customer and ease doing business. I have been able to do multiple kaizen (15~20) annually to not only cut the cost but improve efficiency of the team.

Pakistan

Job Responsibilities:> Support Global Parts Production Division (GPPD) to achieve corporate objectives of revenue and profitability, while exceeding customer satisfaction for delivery, quality and support.> Manage customer related activities and implement internal controls, processes and instructions to facilitate the efficient and lean operation of the GPPD dept.> Preparation and presentation of comprehensive analysis of semi-annually and annual budget and business plan to Senior Pakistani and Japanese management.> Planning and scheduling of shipments based on level production (Heijunka) and analyze overall supply chain performance with continuous improvements in operations (Kaizen).> Visited Singapore and Thailand for Business Development, Kaizen and Training purposes.

Karachi, Pakistan

Job Responsibilities:> Planning of International Business Development Strategies for client’s targeted markets and provides necessary assistance in closing business deals from price negotiations till logistics.> Screening and connect International buyers with the designated manufacturers and exporters.> Extensively work on Internet Marketing through Emails, Websites, SEO, SEM and Social media websites like; LinkedIn, Facebook, Twitter etc.> Leading and managing of auto parts industry team (4 members) and evaluate their performances on Monthly and Quarterly basis.> Conducted Corporate Training Sessions of 30+ hours on “How to generate B2B leads through LinkedIn” and trained more than 350 professionals within Tradekey (Pvt) Ltd.

Karachi, Pakistan

1 Year Corporate Training Experience on "LinkedIn".Objective of the Training was to provide Tools and Knowledge to the associates on "How To Optimize The Utility of LinkedIn on Generating New Business (B2B) Leads Globally".Management of LinkedIn PPC Campaigns for all VIP-SD Department.

Pakistan

My Key Job Responsibilities were:Visual MerchandisingStock and Inventory ManagementDaily Cash and Retail OperationsMotivating Staff and Team WorkCustomer Sales and ServiceStore Operations and Performance

Master Of Business Administration (Mba), Marketing, Cgpa 3.18

Major Courses: Strategic Marketing | Supply Chain Management | Export Marketing Brand Activation | Sales Management | Adv. Research.

Diploma, Logistics, Materials, And Supply Chain Management

Major Courses: Material Management | Production Planning | Master Scheduling Inventory Management | Warehousing | Logistics | Transportation

Bachelors In Business Administration (Bba), Marketing, 3.15 Gpa

Marketing Management | Services Marketing | International Business Brand Management | Entrepreneurship | Statistics & Inference