David Hammes Email & Phone Number

Indianapolis, Indiana Area

• DXC technology (formerly Hewlett-Packard Co.) @ Eli Lilly, Indianapolis, IN
• Client-facing point of contact in relation to contractual SLA performance, related amendments, trending analysis, and financial impact for all DXC services
• Subject matter expert supporting DXC account team and leads on Lilly systems used by Service Desk and End-User Computing to support Lilly
• Consulted regularly with client on project statuses, proposals and technical issues
• Management and maintenance of Oracle database (“Data Warehouse”), Connect-IT integration scenarios, and automated Business Objects reporting in support of contractual and operational metrics
• DXC GetToLilly Team Lead, responsible for all onboarding and offboarding of ~1,200 resources globally across all DXC services provided to Lilly

Indianapolis, Indiana Area

• Hewlett Packard Enterprise (formerly Hewlett-Packard Co.) @ Eli Lilly, Indianapolis, IN
• Maintenance of IT systems access supporting SvD operations, including VDI, Active Directory, LSSO password reset, and LDAP challenge q&a
• 24x7 on-call high priority incident management
• Responsibility for onboarding and offboarding activities of all Service Desk resources supporting Lilly globally
• Client-facing point of contact for high priority incident management
• Execution lead for implementation of new Service Level Agreements per contract renewal, Sep 2016

Indianapolis, Indiana Area

• Hewlett-Packard Co. @ Eli Lilly, Indianapolis, IN
• Go-to-Green consultation (including international travel to new SvD sites) to drive performance improvement initiatives
• Alignment of reporting methodologies to contractual requirements
• Service Desk Level 1.5 remote desktop support of Incident and request fulfillment escalations
• Reporting development and implementation in support of GWPP transition
• Service Desk tools and technology lead

Indianapolis, Indiana Area

• Tek Systems @ Eli Lilly, Indianapolis, IN
• Workforce management of all Unisys resources supporting US-based Eli Lilly Service Desk
• Service Desk training lead
• Service Level Management and reporting related to SvD services provided to Eli Lilly
• Knowledge and process management in relation to SvD operations
• Execution lead of physical SvD relocation to Lilly corporate center, Aug 2010

Indianapolis, Indiana Area

• Tek Systems @ Eli Lilly, Indianapolis, IN
• Level 1 Service Desk support of US-based Eli Lilly workforce, including incident resolution and request fulfillment via phone, email, and self-service
• General knowledge and template management within Lilly Remedy 6.x ticketing system

Bachelor'S Degree, Mathematics

Education record