At SAZ Enterprises, I managed product complaints using a CRM portal to ensure efficient customer relationship management and resolved order issues effectively. I coordinated with the warehouse to maintain seamless operations and gathered marketing insights from mechanics and retailers to inform our strategies. Additionally, I prepared detailed monthly Excel reports for managerial review, contributing to a comprehensive overview of performance. My role demanded proactive problem-solving and strong communication skills, which helped enhance customer satisfaction and operational efficiency.

I managed chat support via email for Cloud Peanuts, ensuring prompt and effective communication with customers to address their needs and resolve issues efficiently.

I utilized social media apps such as Facebook, Instagram, and Twitter for lead generation and client acquisition. By leveraging these platforms, I effectively engaged with potential clients and managed all client interactions and sales through chat support. This approach allowed me to build and maintain relationships with clients, ensuring a streamlined and responsive sales process.

I handled inbound calls to process orders and ensured their timely delivery, maintaining a high level of efficiency throughout the process. Additionally, I managed customer complaints effectively, addressing issues promptly to enhance overall customer satisfaction and resolve any concerns that arose.