Administer two proprietary databases to process and print payrolls for six branches (2 MMS hubs). Generate, distribute, and maintain reports. Communicate with appropriate specialist regarding errors and special requests, via Sharepoint. Monitor printer to troubleshoot error messages and mechanical issues and maintain required report and check stock.

• Established file management system, improving overall efficiency of organization. • Managed office's finances, organizing and tracking daily receipts and expenses to ensure financial records remained up to date and in preparation of annual audit.• Coordinated office logistics to maintain efficiency and effectiveness of organization: volunteer availability for 12 on-site classes per week; space availability for training and additional agency activities; and projection of weekly staffing requirements among 5 personnel.• Effectively coordinated operations activities, as well as communications with various levels of management, internal and external partners, and vendors.

Resolved all licensing and platform issues submitted via the phone queue, e-mails, and online chat. Created and maintained customer account information within SAP CRM.

Accurately package payroll reports and checks based on client instructions; reconcile payroll batches. Distribute payroll packages per appropriate delivery method. Consistently attain departmental required outcomes to meet or exceed monthly corporate goal.

Supported maintenance of global NT infrastructure and domain administration, managing user and group accounts and organizational units in Active Directory and Lotus Notes. • Participated in the deployment of +35,000 users to IBM Lotus Notes and subsequent migration to Microsoft Exchange 2003.• Supported the maintenance of the domain administration and NT infrastructure in Lotus Notes and Active Directory networks.• Assisted in the Public Key Infrastructure (PKI) pilot program for electronic mail authentication/encryption and digital certificates (smartcards).